Client Services Operations Analyst

Location: Singapore
Working model: 4 days per week in our Singapore office
Type: Full-time

Global payments are not broken. Incentives are.

Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines.

Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.

We are rebuilding clearing as its own specialist function.

We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system.

Our platform unifies global and local licenses, direct central bank clearing, and domestic rails.

We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships.

Market expansion becomes as simple as one correspondent relationship, not hundreds.

Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance.

This is not a traditional client support role. You will help build the operational foundations of a global financial infrastructure business from the ground up.

We are looking for people who want ownership, ambiguity, responsibility, and impact. People who are excited by solving operational problems, improving systems, building processes, and helping shape how the business scales.

The environment is fast-moving, highly collaborative, and demanding. No two days are the same.

The Client Services Operations team sits at the centre of Lorum’s operational engine.

This role is responsible for owning operational client workflows end-to-end, including payment investigations, RFIs, operational escalations, and process improvement initiatives.

You will work closely across Operations, Compliance, Commercial, Finance, Engineering, and Applied AI teams to ensure clients receive an exceptional operational experience while helping scale and improve the systems behind it.

This is a builder role, not a ticket-pushing role.

We are looking for people who think critically, challenge inefficient processes, operate calmly under pressure, and take real ownership over outcomes.

• Own operational client issues and investigations end-to-end

• Manage RFIs, payment investigations, and operational escalations

• Investigate delayed, failed, rejected, or missing payments

• Coordinate with banking partners, internal operations, and compliance teams to resolve issues quickly

• Communicate clearly and confidently with clients during operational incidents

• Exercise strong judgment around prioritisation and escalation management

• Build and refine SOPs and operational playbooks from scratch

• Identify recurring operational pain points and improvement opportunities

• Participate in operational reviews and mini post-mortems

• Continuously challenge and improve existing workflows

• Partner with Applied AI teams to identify automation opportunities

• Work closely with Operations, Compliance, Product, Engineering, Finance, and Commercial teams

• Help improve visibility, accountability, and operational efficiency across the business

• Contribute to scaling operational processes as the company grows

• 4–6 years experience in fintech infrastructure, payments, or financial operations environments

• Experience working in high-growth fintech or scale-up environments

• Experience handling operational workflows, investigations, escalations, or payment operations

• Strong written and verbal communication skills

• Strong operational judgment and problem-solving ability

• Ability to work autonomously in ambiguous environments

• High attention to detail and strong ownership mentality

• Experience improving or building operational processes/SOPs

• Payments infrastructure experience

• SWIFT / MT103 familiarity

• Experience in enablement or infrastructure businesses

• Salesforce or operational tooling experience

• Experience working closely with technical or product teams

• Builder mentality over operator mentality

• Scrappy and adaptable

• Comfortable with ambiguity and constant change

• Calm under pressure

• Curious and proactive

• High agency and ownership

• Commercially aware

• Interested in improving systems, not just following them

• Traditional consumer support backgrounds

• Highly structured enterprise-only operators

• People looking for heavily defined frameworks and rigid processes

• Candidates who need excessive direction

• “That’s not my job” mentality

• Employee stock ownership (ESOP)

• Private healthcare

• Flexible vacation policy

• Flexible working and autonomy

• Wellness days each quarter

• Pay it forward volunteer days

• Opportunity to help shape a category-defining infrastructure company