Client Services - Officer

Who we are looking for

High calibre individual with proven track record in Client Service, in-depth industry knowledge and people management skills.

Ideal candidate will have the ability to solution a multitude of different issues in collaboration with operations teams while providing a high level of customer service and creating efficiencies within the Client Service team. Individual will be required to show initiative, exceptional interpersonal and communication skills.

Why this role is important to us

The team you will be joining is a part of State Street Investment Services (IS). Investment Services gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, Investment Services’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As an Officer, Client Service, you will

• Act as a single point of contact for Custody only / full-service clients, liaising with other internal State Street departments to aid the execution of client deliverables.

• Actively engage with clients to collectively manage any open issues to a timely resolution.

• Have knowledge of all KYC/AML obligations at State Street and participate in periodic reviews, onboarding documentation collection as required.

• Have responsibility for investigation, timely closure or escalation of aging enquiries, with close consideration of associated level of risk.

• Liaise with State Street departments and external entities to ensure timely and accurate resolution of queries.

• Oversee delivery of monthly KPI reporting / scorecard where applicable.

• Facilitate the opening and Closing of Funds and market accounts on behalf of clients

• Actively attain SME level knowledge and understanding of business processes and flows via in-depth analysis of workflows and Standard Operating procedures

Delivery of Risk and Control processes for:

• Funds Transfers and Transaction Origination

• Credit Exposure

• Managing and resolving reconciliation breaks

• Failed Trades management

• Overdraft reporting and managing resolution

• Unapplied and Non-receipts of Funds reporting and managing resolution.

• Ensure timely and accurate delivery of monthly / quarterly/annual accounting reports to clients

• Manage and act as escalation for all fund accounting queries received from clients

• Develop and maintain excellent working relationship with colleagues and other business areas within State Street, ensuring maximum co-operation across relevant State Street divisions, ensuring platinum service provision for our clients.

What we value

These skills will help you succeed in this role

• Ability to work on own initiative.

• Strong work ethic and willingness to get the job done.

• Willing to drive growth across client base.

• Ability to work under pressure and in a deadline driven environment

• Excellent problem solving and analytical skills, attention to detail and organization

Education & Preferred Qualifications

  Batchelor’s degree in Finance, Business or Accounting preferred

  Proven track record in a client service and operations environment with over 7+ years client-facing experience, or same duration of similar experience.

Additional requirements

• Demonstrated managerial, leadership and decision making abilities.

• In depth knowledge of financial securities markets, language and products as well as legal and regulatory requirements

• Strong experience in Banking and Financial Services environment

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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