The Role
Evaluate and process healthcare insurance claims, coordinate direct billing with international providers, manage electronic claims and invoicing, and liaise with clients, insurers, and service providers. The role manages a global client portfolio, regulates healthcare costs, ensures documentation accuracy, and delivers high-quality service to diverse international policyholders.
Summary Generated by Built In
We are partnering with a leading global health and life insurer to recruit a Client Services Officer for their team in Kuala Lumpur, Malaysia. This position offers the opportunity to work in a dynamic international environment, handling a global portfolio of clients and ensuring top-tier service.
Responsibilities
- Claims Evaluation & Administration: Assess and process customer claims efficiently, ensuring all necessary documentation is in order.
- Client & Provider Liaison: Serve as the primary point of contact for insurance companies, clients, and service providers, both via telephone and email.
- Direct Billing Coordination: Oversee and manage the direct billing process with international healthcare providers.
- Global Client Portfolio Management: Handle a diverse portfolio of clients, including expatriates stationed around the world.
- Healthcare Cost Regulation: Ensure the regulation of healthcare costs for policyholders and third parties, optimising value for all stakeholders.
- E-Claims & Invoicing: Manage the electronic claims processing and invoicing, ensuring accuracy and timely handling.
Requirements
- Previous experience in the insurance or medical sector is highly preferred, especially in an international environment.
Prior experience in a customer service role will be a strong advantage. - A proactive, "can-do" mindset with a passion for delivering high-quality customer service.
- Strong attention to detail, resourcefulness, and the ability to drive results while working as part of a team.
- Excellent communication and interpersonal skills, with the ability to liaise effectively with diverse clients and stakeholders.
- Fluent in English and Mandarin (speak and write) as you are required to communicate with Mandarin-speaking clients.
Timeo-Performance Pte Ltd
License No: 21C0685
Skills Required
- Previous experience in the insurance or medical sector, preferably in an international environment
- Previous customer service experience
- Proactive, can-do mindset with a commitment to high-quality customer service
- Strong attention to detail and resourcefulness
- Ability to drive results and work effectively as part of a team
- Excellent communication and interpersonal skills
- Fluency in spoken and written English and Mandarin
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The Company
What We Do
Timeo-Performance is a talent advisory consulting firm serving organizations across Asia-Pacific and globally. It provides personalized recruitment and executive-search services for roles at all seniority levels and industries, combining recruitment, business-consulting, and HR expertise. The company also supports organizational change and growth through targeted training and leadership coaching, emphasizing cultural fit, intercultural understanding, and long-term placements across the region for clients and candidates.
