A Lighthouse is needed to help guide the way; to emit a light that helps navigate turbulent times and warn against the possible dangers ahead. Lighthouse Behavioral Wellness Centers is just such a place, guided by its core values of hope, dedication, and community.
As a Client Services Navigator II you will ensure the office runs smoothly through a variety of administrative and clerical duties. Often serving as the face of Lighthouse, you support the clinical work of the organization to empower, uplift, and help others heal from the many forms of mental illness, trauma, or addiction.
To meet the increasing needs of our communities it is imperative that all team members understand and successfully reach and maintain the expected performance standard levels. In order to achieve total and sustainable success each person must do their part. Lighthouse will do its part in providing any and all necessary tools and training required to help team members be successful.
DEFINITION:
Under immediate to general supervision, performs excellent customer services practices where clients and visitors will feel safe and welcomed in an inviting and comfortable environment. Guests will be treated with respect and dignity. The respective Clinic Navigation Manager, Clinic Navigation Lead, or Director of Outpatient Clinic Navigation supervises this position.
Qualifications
EDUCATION AND EXPERIENCE:
- High school diploma or GED or an equivalent competency.
- Experience in dealing with the general public in various and sometimes difficult situations while maintaining courtesy and diplomacy.
KNOWLEDGE AND SKILLS:
- Ability to work effectively and courteously with people from various cultures and backgrounds, and to exercise good professional judgment.
- Ability to communicate effectively, orally and written.
- Must be able to type, alphabetize, and demonstrate proficiency in general business correspondence.
- Able to follow oral and written instructions.
- Knowledge of telephone procedures, of spelling, punctuation, and grammar, of basic arithmetic, and of standard business letter forms.
- Must be able to operate office machines (computers, calculator, fax, copiers, etc.)
- Able to work within an integrated team setting to facilitate care by providing customer service, following agency workflows, scheduling appointments, and serving as a liaison between consumers and providers.
JOB DUTIES AND RESPONSIBILITIES:
This position is responsible and held accountable for the following duties:
- Answers and directs phone calls and messages through the clinic.
- Greets and assists the consumer with paperwork and appointment check-in.
- Directs all consumers in the waiting room and throughout the clinic.
- Requests and gathers financial documents and uploads them into the Electronic Health Record.
- Manages efficient scheduling protocols and schedules appointment for all clinic providers based upon the agency workflows and provider requests.
- Manages med clinic. Takes vitals, seats consumer in med room and schedules return appointments.
- Follows Lighthouse Outpatient Procedure and Protocol for appointment reminders and schedule/calendar entries.
- Maintains documents and records in an orderly manner and files them quickly and accurately.
- Completes all agency documentation of services in a thorough, accurate and timely manner.
- Regular and predictable attendance is an essential job requirement.
- Employee must be willing and able to perform all job-related travel normally associated with this position.
- Must meet agency standards of productivity and fiscal responsibility.
- Must meet “satisfactory” expectations at any scheduled job performance evaluation, coaching and/or Performance Improvement Plans.
- Assessment and appraisal of quality of work will be evaluated through training, skill, chart review, or special purpose.
- Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
Must perform the specific job duties as listed above to meet position expectations.
In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional and community groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.
BENEFITS:
Benefits include: 100% employer-paid premiums for health, dental, life, and vision insurance; generous paid leave including PTO, sick, and agency holidays, employer matching 401K plan, and paid continuing education.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Job Type:
- Full-time
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work (Preferred)
Work Location:
- One location
Skills Required
- High school diploma or GED or equivalent competency
- Experience interacting with the general public, including difficult situations, while maintaining courtesy and diplomacy
- Effective oral and written communication skills
- Typing proficiency, alphabetizing, and general business correspondence skills
- Ability to operate standard office machines (computer, calculator, fax, copier)
- Knowledge of telephone procedures, spelling, punctuation, grammar, and basic arithmetic
- Ability to follow oral and written instructions and work within team workflows
- Scheduling appointments and managing clinic calendars per agency workflows
- Ability to take vitals and manage med clinic procedures
- Regular and predictable attendance; willingness to perform job-related travel
- Meet agency standards for productivity, fiscal responsibility, and performance evaluations
What We Do
Lighthouse Behavioral Wellness Centers is a non-profit organization dedicated to providing behavioral health services to nine counties in southern Oklahoma, aiming to transform lives by cultivating hope and healing. They offer services to help minimize mental illness and substance abuse.
