iSAM is an innovative, financial technology firm specialising in quantitative trading, compromised of iSAM Funds and iSAM Securities.
iSAM Securities regulated by the FCA, SFC, and CTFC, and CIMA registered, is a leading algorithmic trading firm and trusted electronic market maker, providing liquidity, technology and prime services to institutional clients and trading venues globally. The firm offers full-service prime brokerage and execution via its cutting-edge proprietary technology, as well as market leading analytics, cleared through the group’s bank Prime Brokers.
iSAM Funds is an alternative asset manager specialising in systematic investing. Each strategy is unique, provides a specialist quantitative approach and is designed to deliver highly diversifying absolute returns for institutional portfolios.
About the Role:
As part of the Integrated Client Services Team, you will be a first-line responder responsible for day-to-day client interactions, ensuring communications are completed efficiently, with an emphasis on client care and attention. This includes being responsible for the day-to-day client service duties, ensuring communications are completed in a timely and efficient manner, with an emphasis on tailored client care and attention. Collaborating with multiple teams, you will proactively support the needs of the company’s global client base while adhering to the company’s policies and procedures. You will also be responsible for client onboarding and various ad-hoc projects, utilizing effective problem solving and time management skills.
Responsibilities:
- Efficiently assist clients with queries, escalating internally where necessary.
- Monitor clients' NOP and Margin utilizations in accordance with internal guidelines, raise risk NOP/margin changes, and validate requests from clients in combination with iSAM Trading team.
- Client cash management including the verification of client banking details, processing deposits, withdrawals, and transfers in accordance with internal guidelines.
- Collate and distribute client audit, balance confirmations, and due diligence enquiries.
- Assist with demonstrations of client-facing platforms.
- Ensure regular tasks are completed in a timely manner, including client monthly charges and billing, monthly IB rebates, CME data reporting, weekly negative balance guarantee reporting, and internal account reconciliations.
- Maintain accurate and up-to-date client records and documentation, including periodic KYC reviews.
- Assist with onboarding workflow
Qualifications:
- Industry expertise: 0-3 years in a client‑facing role within a broker‑dealer, bank, prime broker, or market‑maker—ideally covering FX spot/forwards and leveraged CFDs.
- Communication: Clear, concise, and able to explain complex trading concepts to both technical and non‑technical audiences.
- Analytical mindset: Proficient in Excel (lookups, pivots) and comfortable interpreting large trade datasets.
- Time‑management: Proven ability to juggle multiple live queries, scheduled tasks, and ad‑hoc projects without compromising accuracy.
- Hands‑on experience with CRM platforms (e.g., Salesforce or HubSpot) to record interactions, manage pipelines, and generate client‑service insights.
- Experience with retail trading platforms (e.g., MT4/5) and trade‑support tools (Bloomberg, Refinitiv) -preferred but not essential.
- Organized with a strong attention to detail and confidence to work under your own initiative with a willingness to learn and ask questions.
- Familiarity with Jira, Confluence, or equivalent ticketing and knowledge‑management systems.
Top Skills
What We Do
iSAM is an innovative financial technology firm specializing in quantitative trading, comprising iSAM Funds and iSAM Securities. It is also described as a leading alternative investment manager specializing in systematic investing.
