Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Services ExecutiveRole Summary
The Client Services Executive acts as a key interface between Fiserv and its clients, managing day-to-day service delivery for an assigned portfolio. The role focuses on resolving client enquiries, improving service performance, and building strong, trusted client relationships to ensure agreed service levels are consistently met.
Key Responsibilities
Own and resolve client tickets and enquiries in a timely and controlled manner.
Proactively manage cases to reduce new ticket volumes and minimise open issues.
Act as the client advocate within Fiserv, ensuring service delivery meets or exceeds agreed KPIs and SLAs.
Drive improvements in client satisfaction and likelihood-to-recommend scores.
Monitor operational performance, identify trends in enquiries or incidents, and implement actions to reduce future demand.
Track and manage incidents, identifying root causes and implementing preventative measures.
Liaise with cross-functional teams and management to improve operational efficiency and effectiveness.
Deliver client education and training for new and existing users as required.
Provide operational support to other teams when needed.
Produce and maintain SLA and operational performance reporting.
Adhere to and contribute to Fiserv processes, procedures, and standards.
Skills and Competencies
Strong client focus with the ability to understand, empathise with, and meet client needs.
Clear, concise verbal and written communication skills.
High attention to detail and quality.
Strong time-management and prioritisation skills.
Self-motivated with the ability to work independently and collaboratively.
Ability to perform under pressure and meet tight deadlines.
Proficient in Microsoft Office and comfortable working in a technology-driven (fintech) environment.
Experience
Previous experience in a customer-facing role.
Experience in banking, payment processing, or payments-related customer service is strongly preferred.
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Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Skills Required
- Strong client focus
- Clear verbal and written communication skills
- Experience in a customer-facing role
- Experience in banking or payment processing
- Proficient in Microsoft Office
Fiserv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fiserv and has not been reviewed or approved by Fiserv.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, and vision options alongside disability, life, and mental-health support resources. The offering is further reinforced by wellness programming and access to an employee assistance program with counseling.
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Leave & Time Off Breadth — Time-off support appears broad, including paid holidays, sick time, and policies framed as well-being or recharge time. Parental leave and other leave types such as bereavement are also described as part of the overall package.
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Retirement Support — Retirement benefits include a 401(k) plan with company matching and, for some legacy populations, access to a defined benefit pension plan. Equity-related programs such as an employee stock purchase plan are also described as available for eligible employees.
Fiserv Insights
What We Do
Fiserv, Inc. (NYSE: FI) is a leading global provider of payments and financial services technology solutions, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com.
Why Work With Us
As a global leader in payments and financial technology, we proudly serve clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
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