Client Services Executive

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics

Marex Solutions is a division of Marex specialising in the manufacture and distribution of customised derivative products on Equities, Commodities, Credit, FX, Funds, Fixed Income and Digital Assets. These products are distributed to customers through two specialist channels: Hedging Solutions and Financial Products.

Role Summary

The role is responsible for managing the Know Your Customer (KYC) process within Marex Hedging Solutions covering the APAC region. The Client Services Execute will cover both new client onboarding and periodic client reviews. Acting as a key liaison between prospective clients, Sales, and internal stakeholders, the role ensures that all necessary KYC documentation and data requirements are accurately collected and maintained in line with regulatory standards (FCA, MAS, ASIC).

The position also owns and drives the Annual Credit Review process for all APAC Hedging Solutions clients, serving as the primary conduit between Credit and Sales teams to ensure timely completion of reviews.

A strong understanding of processes and end-to-end client lifecycle processes is essential, as the role involves coordination with various teams on activities such as account setup and closure, KYC reviews, mandate updates, operational configurations, and SSI management. The ability to quickly assess and resolve client-related issues is key to success in this position.

Overall Responsibilities

• Responsible for the KYC process within Marex Hedging Solutions across both new Client Onboarding and updating periodic reviews.
• Liaising between prospective clients and Sales to gather all information and documentation requirements for the onboarding of clients. Performing periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information.
• Performing periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information etc.
• Own the ongoing Annual Credit Review for all APAC HS clients.
• As part of this Credit role. Be the conduit between credit teams and sales teams so that reviews are handled promptly.
• Develop a good understanding of key systems and end to end processes across Marex Solutions
• Co-ordinate with internal teams with regards to lifecycle management related activities e.g., account opening & closing, KYC period reviews, mandate changes, operational set up, SSIs, Agile etc.
• Ability to quickly understand and resolve client issues.

• Ensuring compliance with the company’s regulatory requirements under the FCA, MAS & ASIC.
• Demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with the MAS Code of Conduct /Marex’s Code of Conduct.
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• To report any breaches of policy to Compliance and/ or your supervisor as required.
• The Company may require you to carry out other duties from time to time

Competencies, Skills and Experience

Competencies:

• Excellent verbal and written communication skills
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Skills and Experience

• Proven experience in Onboarding/ KYC procedures and regulations in the UK and under EMIR/MIFID environment
• Display excellent communication skills while liaising with clients
• Ability to interact smoothly and effectively with multiple internal stakeholders involved in the specs of his/her role, namely KYC, QC, EDD, FC, Legal, Credit and sales teams
• Proven knowledge of Microsoft Office applications as well as internal apps and system
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for customers