Softchoice

Client Services Executive

Posted 6 Days Ago

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London, Greater London, England, GBR

In-Office

Entry level

Cloud • Information Technology • Productivity • Security • Software

The Role

Leads strategic resourcing sales within assigned customer accounts, acting as a workforce strategy subject-matter expert and trusted advisor. Builds executive, hiring manager, and delivery stakeholder relationships; identifies services opportunities; designs workforce and delivery models; develops statements of work and commercial proposals; and manages engagements through expansions and extensions. Drives recurring services revenue through contract staffing, direct placement, hybrid resourcing, workforce optimization, and multi-year workforce roadmaps aligned with client transformation initiatives.

Summary Generated by Built In

Job Summary & Responsibilities

How Executive Sales Leaders Should Leverage This Role

To maximize impact, Strategic Resourcing Services Sellers should be:

Embedded in account planning and pipeline strategy
Introduced to customers as workforce and services SMEs—on par with technical and delivery leaders
Enabled to build direct relationships with hiring managers and delivery stakeholders
Integrated as an active participant in core sales motions, not reactive support
Positioned as a growth multiplier for services, not a transactional staffing resource

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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Preferred Qualifications

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

What will you be doing?

The Client Services Executive – Strategic Resourcing is a services‑led growth leader responsible for expanding WWT’s footprint within core customer accounts through workforce strategy, delivery models, and long‑term services alignment.

This role goes beyond transactional staffing. The Strategic Resourcing Services Seller operates as a trusted advisor and subject‑matter expert, aligning people, technology, and delivery to client business outcomes and driving scalable, recurring services revenue.

Why This Role Matters to Sales Leadership

Strategic Resourcing Sellers unlock services growth that traditional hardware or solution‑led motions often miss by:

Creating demand upstream of projects through workforce and delivery planning
Deepening hiring manager, delivery leader, and executive relationships
Translating technology initiatives into long‑term workforce and services roadmaps
Securing multi‑role, multi‑quarter, and programmatic services engagements
Increasing account stickiness and predictability of services revenue

Core Responsibilities

Strategic Client Engagement

Serve as the Strategic Resourcing SME within assigned accounts, embedded with the Client Executive and account teams
Engage directly with hiring managers, delivery leaders, and executive stakeholders (Director, VP, C‑Suite)
Lead consultative conversations on workforce planning, skills gaps, delivery speed, scalability, and cost optimization

Services Growth & Sales Execution

Proactively identify services and workforce opportunities not visible through traditional sales motions
Own Strategic Resourcing opportunities end‑to‑end:

Discovery and intake
Solution and delivery model design
SOW creation and commercial modeling
Extensions and expansions

Position a full portfolio of services, including:

Contract and contract‑to‑hire
Direct placement
Blended and hybrid resourcing models
Workforce optimization and advisory

Workforce Strategy & Advisory

Develop multi‑year workforce roadmaps aligned to client initiatives and transformation programs
Design flexible delivery models balancing speed, cost, and access to specialized talent
Translate business and technical strategies into scalable resourcing solutions supported by WWT’s global ecosystem

What Differentiates Strategic Resourcing Services Sellers