Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.
CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group’s ongoing and future success. This is achieved through embedding the Group’s values throughout the workforce as well as offering competitive rewards and benefits.
The Group values centre on quality, clients and integrity.
Put clients first
Lead with quality
Set the standards
More detail on the Group can be found on https://www.cmcmarketsplc.com/
ROLE AND RESPONSIBILITIES
Provide high calibre client service to ensure a positive client experience
Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education.
Proactively respond to and manage inbound client queries professionally and efficiently.
Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
Monitor competitor companies within related markets and apply insights to help CMC continuously improve.
Keep abreast of global and economic news in order to provide execution trading support to clients.
Act as a brand ambassador in all client interactions.
KEY SKILLS AND EXPERIENCE
Demonstrates passion and enthusiasm for our products and services
Operates with integrity and a highly client centric mind-set
Excellent verbal and written communication skills, fluency in one or more European languages desirable
Ability to work effectively as part of a team
Intermediate knowledge/experience of financial markets
Undergraduate degree in relevant discipline desirable
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Skills Required
- Passion and enthusiasm for the company's products and services
- Integrity and a highly client-centric mindset
- Excellent verbal and written communication skills
- Ability to work effectively as part of a team
- Intermediate knowledge or experience of financial markets
- Fluency in one or more European languages
- Undergraduate degree in a relevant discipline
What We Do
CMC Markets is a leading global provider of online trading and investing, with a comprehensive retail, professional and institutional offering. Established in 1989, headquartered in London and listed on the London Stock Exchange, we have offices in Australia, China, Singapore, and across Europe. Over 1m traders and investors* worldwide have access to our proprietary platforms, native mobile trading apps, and MetaTrader 4. Our clients can trade on a huge range of financial instruments through our award-winning spread betting, CFD and share trading platforms**. We provide transparent, competitive pricing, market insights, and dedicated, 24/5 customer service. *1.388 million unique user logins for the CMC Markets invest and CFD platforms globally, as at August 2023. **Awards include: No.1 Web Platform & No.1 Most Currency Pairs, ForexBrokers.com Awards 2023; Best Forex Broker, Good Money Guide Awards 2023; Best In-House Analysts, Professional Trader Awards 2023; CFD Provider of the Year, Investors' Chronicle/Financial Times Celebration of Investment Awards 2023; No.1 Platform Technology, ForexBrokers.com Awards 2022; Best Mobile Trading Platform, ADVFN International Financial Awards 2022. Disclaimer: Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when spread betting and/or trading CFDs with this provider. You should consider whether you understand how spread bets, CFDs, OTC options or any of our other products work and whether you can afford to take the high risk of losing your money. Professional clients: Countdowns carry risk to any capital invested. These products are not suitable for all investors. CMC does not endorse, control or take responsibility for any third party content on or linked to this account. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed
