About the role
Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for visitors and clients - both in person and over the phone.
As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism. You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on the Client Floor. This role also involves supporting room setups, moves, and changes to maintain a world-class environment.
In this role, you can expect to get involved in a variety of work including:
Utilising all support available you will
• Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
• Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
• Maintain a clean and professional environment across reception and client meeting areas.
• Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
• Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.
• Deal with complaints or queries in a calm and professional manner and escalate when necessary.
• Setting up conference room equipment as required, to include laptops, screens, projectors.
• Setting up refreshments for the client area and internal collaboration spaces.
• Adjusting room layouts according to clients specifications
• Booking client taxis/cars.
• To carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required
• Collaborate with Junior Facilities Manager on projects and tasks related to the office.
Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
Competitive basic salary (reviewed annually)
Flexible, hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Skills Required
- Excellent customer service and telephone manner
- Meet and greet visitors and clients professionally
- Manage room bookings using the Manhattan booking system
- Set up conference room equipment (laptops, screens, projectors) and provide basic AV support
- Adhere to visitor security procedures and record access passes
- Prepare refreshments and adjust room layouts to client specifications
- Handle complaints or queries calmly and escalate when necessary
- Book client taxis/cars and coordinate logistics
- Carry out administrative tasks supporting the wider business support team
- Collaborate with Junior Facilities Manager on office projects and tasks
What We Do
CMS is an international law firm with over 5,000 lawyers across 80 offices worldwide. They provide a wide range of legal and tax advice to help organizations thrive in changing times, offering deep local market understanding combined with a global perspective to support clients across various sectors.
