Client Services Executive, EMEA

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years.  Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
 
The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite.  For more information, follow Telesat on X and LinkedIn or visit www.telesat.com

The Client Services Executive (EMEA) is responsible for managing and growing relationships with assigned Europe, the Middle East, and Africa (EMEA) clients following the sales process. This role ensures a positive customer experience by coordinating service delivery, addressing client needs, and supporting account growth. Acting as a key point of contact, the Client Services Executive works closely with internal teams to ensure services meet client expectations and to identify opportunities for expansion.

The Client Services Executive (EMEA) is Accountable for the end-to-end ownership and delivery of up to five strategic client engagements, each exceeding $10M in contract value, driving contractual compliance, operational excellence, and long-term partnership growth.

Main Responsibilities:

Client Contract Management:

Serve as the primary post-sales point of contact for our EMEA based client accounts. Build strong, ongoing relationships to understand client goals and ensure satisfaction.

Client Success & Retention:

Proactively manage client engagement to drive retention, renewals, and overall account health. Ensure clients are receiving value from services.

Service Delivery Coordination:

Partner with internal teams (Operations, Engineering, Billing, Sales) to ensure services are delivered according to client expectations and contractual agreements.

Customer Lifecycle Support:

Support onboarding, implementation, pilots, and ongoing service delivery to ensure a seamless client experience.

Issue Management:

Address client inquiries, concerns, and escalations quickly and professionally. Coordinate resolutions across teams and communicate updates clearly.

Communication & Reporting:

Prepare and present monthly performance reports and quarterly business reviews (QBRs) for assigned client accounts, highlighting progress against KPIs and SLAs, financial performance, risks, and opportunities while driving alignment on next steps and continuous improvement initiatives

Account Growth:

Work closely with the internal sales Account Executive (AE) to identify opportunities to upsell or cross-sell additional services based on client needs.

Feedback & Continuous Improvement:

Gather client feedback and share insights with internal teams to improve service delivery and product offerings.

Sales & Pre-Sales Support:

Provide client insights and operational input during the sales and renewal process. Support transition from sales to delivery.

Compliance & Process Adherence:

Follow established service processes, SLAs, and internal policies to ensure consistent and reliable delivery.

Education & Experience Required:

• Bachelor’s degree in Engineering, Information Technology, or related field preferred.
• 7-10 years of experience in Post Sales enterprise client services management, customer success management, Service
• Delivery or similar client-facing roles in Telecom and/or satellite companies preferred.
  Certifications (Optional):
• ITIL Foundation or customer success/account management certifications are an asset.
• Strong relationship-building and communication skills
• Customer-focused mindset with a problem-solving approach
• Ability to manage multiple client accounts and priorities
• Familiarity with CRM tools and service management platforms
• Basic understanding of service delivery and contract management
• Proven program management proficiency

Desired Attributes:

• Client-Centric: Focused on delivering value and building trust with customers
• Proactive: Anticipates client needs and identifies opportunities early
• Collaborative: Works effectively across teams to solve problems and deliver results
• Results-Oriented: Driven to achieve retention, satisfaction, and growth targets