Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
Smartsheet is looking for an experienced Client Services Director, to join our Professional Services Sales team and own the end to end sales cycle of the Smartsheet Services Portfolio.
Our PS Sales team is responsible for understanding and positioning premium Smartsheet Services Solutions to drive long term value and success for our enterprise customers. You will work both independently and alongside our account teams, selling to the Large Enterprise market to develop new accounts and/or expand existing customers within an established territory and/or channel.
This role reports to the Director, Professional Services Sales.
You Will:
- Lead the end to end sales cycle for our PS Sales team, including the pre-sales process both with and without the account team and sales support; You will need to understand customer’s business and technical objectives in order to deliver on services strategy, preliminary solution architecture, and Statement of Work related to the developed solution strategy
- Uplevel customer/account team conversations across the full Customer Outcomes lifecycle to drive platform and multi-solution deals
- Create services opportunities, manage pursuits, present project SOW’s and be a leader in closing deals
- Manage and maintain the customer relationship from initial discussions to close of the deal and maintain customer relationships to help ensure project success and support the sale of additional services offerings
- Conduct yourself as the leader and driver of each Tier I project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
- Present Professional Services offerings to existing customers and new prospects
- Work closely with customer procurement teams to develop relationships and move opportunities through the cycle
- Work collaboratively across Professional Services leadership on resource planning to ensure successful knowledge transfer and onboarding of new customers
- Meet or exceed Services quotas to generate Professional Services sales by
- Leading the PS Sales team to maximize revenue growth and business critical adoption throughout the customer’s enterprise
- Develop and present a multi-year Services strategy to prospects and existing customers
- Serving as a trusted sales partner and leader of Services sales strategy among the account teams
You Have:
- 12+ years of experience carrying a services sales quota for enterprise customers, closing Professional Services opportunities >$250k
- Ability to successfully communicate and position the value proposition of the PS offerings through:
- Territory management and account planning
- Prospecting and identifying business opportunities in assigned territory
- Demonstrated excellence in verbal and written communication, to include: needs analysis, positioning, business justification, proven closing techniques
- Expertise in persuasive communication techniques through presentation and written form
- Ability to develop and articulate Business Cases / ROI studies
- Ability to travel, as needed, up to 50%
- BS degree or equivalent
- Smartsheet experience is preferred
Current US Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Stock - Restricted Stock Units (RSUs) for eligible roles
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
US Pay Range
$130,000—$167,500 USD
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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What We Do
At Smartsheet, our mission is to empower anyone to drive meaningful change — for themselves, their businesses, and the world. Simply working harder is not enough to be successful against a shifting economic landscape. Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a flexible, secure, no-code platform that gives anyone the ability to continuously make an impact. By changing the way the world works, we believe we can change the world.
Why Work With Us
Smartsheet is a place where people love what they do and are empowered to do their best work every day. We support one another and achieve our goals as a team, not as individuals. Regardless of role, team members are driven, entrepreneurial, and committed to making an impact by turning great ideas into action.
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