Client Services Delivery Director (GCP)

Nerdery is a digital product consultancy. Much more than consultants, we’re allies and guides on our clients’ digital journey – helping them to grow their business and delight their customers through intuitive, thoughtfully designed technology. As true partners, we prepare our clients for the opportunities in front of them, help them achieve their goals, and quickly deliver value for their customers. We do this by solving problems in creative ways across strategy, design, and technology.

At Nerdery, we’re not defined by our job titles but by the impact we make. You’ll work directly and closely with some of the world’s best brands to help create innovative digital products that serve everyone. As Nerds, our insight, innovation, and expertise are celebrated, and our growth is not only encouraged but expected. Being a Nerd means stepping up and pushing the boundaries of what’s possible.  We’re curious, fearless (well, not totally fearless – there are heights and spiders, after all), and always our authentic selves.

Lead the Delivery of Innovative GCP Solutions for Public Sector Clients as our Client Services Delivery Director at Nerdery

Nerdery is seeking a Client Services Delivery Director to join our growing team and play a vital role in delivering exceptional results for our GCP Public Sector clients.

• Be the trusted advisor: Work closely with our clients to understand their unique business objectives, their culture, and the way they like to work.

• Lead with impact: Drive the successful execution and delivery of our GCP products, ensuring client satisfaction and driving growth within our existing accounts.

• Maximize value: Provide strategic guidance and support to help clients get the most out of their Nerdery experience.

• Build strong relationships: Establish and maintain strong connections with key stakeholders in client organizations, fostering trust and collaboration.

• Champion excellence: Establish and enforce quality standards to ensure deliverables consistently meet or exceed client expectations.

• Empower teams: Work with internal leadership to identify and align the right project staffing, fostering team growth and development.

• Lead with confidence: Negotiate and resolve client issues effectively, identifying and mitigating risks proactively to ensure project success.

• Collaborate seamlessly: Work closely with Nerdery teams, including growth, project management, and practice leaders, to ensure seamless onboarding, implementation, and delivery.

• Champion continuous improvement: Monitor team effectiveness, provide feedback, and coach for continuous growth and improvement.

• Be the voice of the client: Serve as a primary point of contact for clients, ensuring timely and effective communication and issue resolution.

• Showcase impact: Collaborate with the Delivery teams and Marketing to develop compelling customer success stories, testimonials, and case studies.

• Contribute to sales success: Participate in the sales process, providing expertise and guidance to ensure successful client alignment and project setup.

• Bachelor's degree or relevant certification.

• 15+ years of experience in client services and delivery leadership roles.

• Proven experience in client-facing leadership roles in consulting.

• Experience leading projects in the Public Sector.

• Proactive and client-centric with a focus on driving client satisfaction and building long-lasting relationships.

• In-depth knowledge of delivery methodologies and frameworks.

• Strong interpersonal skills with the ability to build rapport and establish trusted relationships.

• Excellent communication skills, both written and verbal, adept at communicating across technical and non-technical audiences.

• Problem-solving mindset with the ability to analyze complex situations, identify root causes, and propose effective solutions.

• Strong organizational skills and the ability to manage multiple clients and projects simultaneously.

• Passion for coaching and elevating teams.

• Preferred experience working in GCP projects

• Experience managing software development and/or Data & AI focused projects preferably implemented in GCP.

• Ability to thrive in a fast-paced and dynamic environment, flexible during times of change.

• A collaborative and supportive team environment.

• Opportunities for professional growth and development.

• A commitment to diversity, equity, and inclusion.

• Competitive compensation and benefits package.

The best way to get the scoop on whether Nerdery is the right place for you is to chat with current Nerds.  We would be delighted to have a conversation with you and share insight into what it’s really like to work at our organization and if it’s a place where you can thrive.  Our interview process will provide you ample opportunity to talk with other team members and assess whether the role is a good fit for your next chapter.  Take the first step and apply today – our Talent Advocates will then reach out to you to get the ball rolling!

Chicago, Minneapolis, Phoenix or US Remote Based