Client Services Coordinator

After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.

What You’ll Do:

Coordinate & Communicate: Act as a primary point of contact for client inquiries, ensuring all professional correspondence is handled with clarity and speed.

Data Integrity: Manage and audit client accounts with a high degree of accuracy.

Administrative Support: Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms.

Workflow Management: Manage multiple tasks simultaneously, ensuring that deadlines are met and nothing falls through the cracks.

Empower Collections: Assist collections specialists with settlement offers and account notations.

Who You Are:

A Precision-Oriented Professional: You follow instructions precisely and take pride in the accuracy of your work.

A Skilled Communicator: Your writing is always professional, polished, and clear.

A Multitasking Pro: You stay calm under pressure and can pivot between tasks without losing your place or your focus.

Quick to Learn: You’re comfortable with computers and ready to learn new tools. Ideally, you’ve used Excel or Google Docs for school or a past job.

A Reliable Teammate: You understand that your role is critical to the team’s success and you show up ready to support the mission every day.

Qualifications

Experience: 1–3 years of administrative or client/customer service experience, preferably in collections, fintech, or financial services.

Skills: Excellent verbal/written communication and strong organizational habits.

Tech: Proficiency in standard office software and CRM tools.

Perks & Benefits

This is an onsite position based in our local office and regular,  in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.