Client Services Coordinator

Why join us?

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. 
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

JOB SUMMARY
A support role for Client Services and Operations for our three Textiles brands. Responsible for investigating and processing non-quality related claims, cancellations, freight credits, and additional job-related duties.

 

ESSENTIAL FUNCTIONS

• Execute cancellations, review cancellation reporting and disseminate information as needed. 

• Collect all necessary data and documentation to effectively process non-quality related claims and credit memos accordingly.

• Process accessory, employee and retail partner purchase orders.

• Review web sample orders and reporting

• Assist with and execute projects to support companywide objectives.

• Serve as a general point of contact for client services as it relates to our three Textiles brands. 

• Additional duties as assigned.

KNOWLEDGE AND SKILLS

• Customer service experience with a focus in business operations.

• Ability to prioritize tasks and handle problem resolution professionally and with confidence.

• Organized with sound attention to detail and ability to multitask in a fast paced environment.

• Ability to work independently with minimal supervision.

• Excellent communication skills both written and verbal.

• Working knowledge of MS Office specifically Outlook, Word, and Excel.

EDUCATION AND EXPERIENCE

• A bachelor’s degree or equivalent; preferably in business. 

• Minimum of 2 years related experience. 

Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $20.00 - $23.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].