Client Services Coordinator

DEPARTMENT OVERVIEW:

The Boston Red Sox Client Services department oversees the managing all of Fenway Park’s premium season ticket members, spanning three different premium clubs at the park. The Client Services team works to build relationships with clients through various interactions during games & special events and by providing exclusive experiences.

POSITION OVERVIEW:

The Client Services department is seeking a hospitality focused individual who can help create premium level experiences at Fenway Park. Working specifically with our Aura Pavilion Level partial plan members, this position will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points and by providing clear and consistent communication to secure our clients long term commitment. The ideal candidate will have experience in hospitality and help bring a fresh prospective to our team, continuing to develop and expand the premium brand. 

RESPONSIBILITIES:

• Act as the primary point of contact for all Aura Pavilion Level 40/20 game members, developing loyalty through consistent and personalized communication
• Assist in strategizing a renewal plan for members built to deliver on their desired ROI goals and overcome any objections presented during the process
• Work with our Senior Manager of the Aura Pavilion Level to oversee the Aura Club including the food and beverage service, club layout and presentation so that the club adheres to our premium level standards
• Execute the day-to-day amenities and benefits associated with each membership plan
• Manage various day of game experiences including the Family Day program, Green Monster visits, Bat Kids, Premium Member of the Game, annual cocktail party and client gift bags
• Handle all feedback provided by members and guests; solving issues by adhering to proper protocols and procedures
• Research and understand the continued development of premium memberships in the sports industry

CHARACTERISTICS/QUALIFICATIONS:

• Bachelor’s degree required with minimum of 1-2 years of experience in sports management, customer service, hospitality and/or sales
• Possess a strong understanding of professional hospitality, a proven track record in client relationship development and the ability to retain revenue through club contract renewals
• Innovative, process-oriented and well-organized
• Excellent written and verbal communication skills
• Experience with Salesforce or a CRM based platform preferred. Qualtrics and ProVenue or ticket based program is a plus
• Ability to work extended hours including nights, weekends and holidays
• Ability to travel to Fort Myers for Spring Training and member trips throughout the season

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.