Client Services Coordinator, Integro

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

At Intégro, we help organisations improve performance through industry-leading learning, assessment and development solutions. We are looking for a highly organised and customer-focused Client Services Coordinator to support our clients, platforms and day-to-day business operations.

This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service and operational excellence.
 

About the Role

As our Client Services Coordinator, you will provide operational, administrative and platform support across our client services and business operations functions. Working closely with our Client Services, Operations and Finance teams, you will help ensure a seamless client experience through efficient order processing, customer support, event coordination, virtual event production, and platform administration.

You will play an important role in supporting Intégro's learning and assessment platforms, coordinating client activities and contributing to the smooth delivery of products and services.

Key Responsibilities

Client & Platform Support

• Provide first-line support for EPIC and Catalyst platforms
• Set up client accounts and registrations
• Provide platform walkthroughs and onboarding support
• Troubleshoot platform issues and coordinate escalations where required

Administration & Operations

• Process customer orders accurately and efficiently
• Maintain and update client records across CRM and platform systems
• Support product fulfilment, packing and dispatch through Australia Post and courier
• Assist with office administration, supplies management and general business support

Events & Client Delivery

• Assist with the coordination of workshops, certification programs and client events
• Prepare and produce participant materials
• Support pre- and post-certification administration and follow-up
• Liaise with the Education team on certification scheduling and platform coordination
• Act as virtual producer (via Zoom) for client training and certification events, managing platform logistics including breakout rooms, chat, polls and screen sharing
• Troubleshoot technical issues in real time and support presenters and participants during live sessions to ensure a smooth learning experience
• Manage event time flow and clarify activity instructions for participants as needed
• Approximately 4-5 virtual events per quarter, spanning both certification programs and private client training courses

Customer Experience

• Respond to client enquiries professionally and promptly
• Build positive relationships with clients and partners
• Identify and escalate sales opportunities to the appropriate team members

What we look for

You are a proactive and organised professional with strong customer service and administration skills. You enjoy solving problems, learning new systems and supporting both clients and colleagues.

Essential Skills & Experience

• Minimum 3 years' experience in an office-based administrative, customer service or client support role
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• Ability to manage multiple priorities and meet deadlines
• High attention to detail and accuracy
• Strong customer service focus
• Ability to work independently and collaboratively within a team
• Strong Microsoft Office skills
• Confidence learning and using technology platforms and systems

Desirable Experience

• Event coordination or event management experience
• Experience producing or supporting virtual training/webinar platforms (e.g. Zoom)
• CRM administration experience
• Experience supporting online learning, assessment or SaaS platforms

What Success Looks Like

• Accurate and timely processing of client orders and requests
• Fast resolution of client support enquiries
• Efficient delivery of training and certification programs
• Strong client relationships and positive customer feedback
• Consistent adherence to company policies and procedures
• Positive contribution to team culture and continuous improvement

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.