Client Services Associate
📍 New York, NY 10007 | On-site
A hands-on, service-oriented role for someone who takes pride in keeping daily operations running smoothly.
Deliver seamless mail, office, and client support services while maintaining a professional and efficient workplace experience.
SPS Global is seeking a detail-oriented and service-driven Client Services Associate to support daily mailroom operations and office services. This role plays a key part in ensuring smooth business operations by managing mail distribution, shipping/receiving, office supply coordination, and providing front office support when needed.
You’ll help create a polished, organized, and client-focused environment through reliable service and strong attention to detail.
What You’ll Do:
This role combines mailroom operations, office support, and client service excellence.
- Mail & Shipping Operations
- Receive, sort, and log inbound mail and packages
- Manage outgoing mail and shipping transactions
- Distribute deliveries and notify employees upon receipt
- Serve as the point of contact for mail and package inquiries
- Handle shipping and receiving of materials and supplies
- Office & Facilities Support
- Maintain and replenish office supplies (e.g., paper, toner, pantry items)
- Ensure copy/print machines and multi-function devices are operational and stocked
- Submit work orders and assist with basic troubleshooting
- Support meeting and conference room setups
- Maintain cleanliness and organization of the Business Service Center
- Perform light maintenance and cleaning as needed
- Front Office & Client Service
- Provide 5-star customer service across all interactions
- Offer reception/concierge coverage when required
- Build strong relationships with employees and teams
- Maintain professionalism and composure in all interactions
- Team & Operational Support
- Assist with training back-up staff on procedures
- Proactively seek additional tasks during downtime
- Determine when additional support is needed for sensitive requests
What We’re Looking For:
Required
- High School Diploma or equivalent
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic PC skills, including Microsoft Office
- Ability to work independently and follow procedures
Preferred
- 1+ year of related experience
- Familiarity with mailroom, shipping/receiving, or office support functions
- Working knowledge of multi-function devices (MFDs)
Physical Demands:
- Ability to lift, carry, or move items up to 40 lbs frequently (up to 60 lbs on carts)
- Comfortable walking, standing, bending, kneeling, or sitting for extended periods
- Manual dexterity for operating office equipment (phones, printers, etc.)
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Skills Required
- High School Diploma or equivalent
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic PC skills, including Microsoft Office
- Ability to work independently and follow procedures
- 1+ year of related experience
- Familiarity with mailroom, shipping/receiving, or office support functions
- Working knowledge of multi-function devices
What We Do
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting www.spsglobal.com.
