Client Services Associate

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of client records fulfillment, cross training in all mailroom services.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Maintains the Business Service Center area in a neat and orderly fashion.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Provide superior customer service and demonstrate professionalism at all times
• Perform various support service activities focusing on printing, organizing and kitting materials
• Perform various support activities focusing on preparing outgoing mail and accountable items
• Utilize onsite resources, software and programs to ensure accountability and accuracy
• Maintain a consistent and flexible schedule to meet the changing needs of the business
• Be available for overtime during peak seasonal times
• Handle time sensitive and confidential information, including documents, adhering to all security protocols
• Handle all inventory management of supplies weekly to include ordering, stocking, maintaining par levels
• Perform quality control functions as directed to ensure accuracy
• Perform other tasks as assigned
• Cross train to perform mailroom services as needed
• Monitor and reply to client communications, including email, in a timely and professional manner
• Calculate and document metrics, including daily volumes, meeting all reporting deadlines
• Maintain all compliance expectations regarding sensitive and confidential materials

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Possesses ability to work independently and within a team, capable of completing projects.
• Ability to handle highly confidential documents – attention to detail is paramount
• Experience with large/production printing devices preferred
• Basic PC/Windows experience required – including Word/Excel

Qualifications and Education Requirements:

• Must also be able to pass a client specific background screening
• Minimum of 1 year customer service or related experience required.
• Minimum of 1 year demonstrated knowledge and experience in a related functional area preferred
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 45 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.