TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
The Client Services Associate is the first point of contact for clients and it is responsible for liaising between Production and the client, completing the preflight of new projects, entering projects on PA and internal PD and sending projects to Production.
Description:
*Respond to client requests for new project initiatives through our centralized technology
*Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
*Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
*Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
*Where applicable, initiate some project specifics to set the production team/individual project up for success
*Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
*Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
*Serve as the central point of contact for and liaison between external client contact and internal production staff
*Set and fulfill client expectations
*Comply with all ISO regulations, processes and procedures
*Potentially troubleshoot problem projects
*Understand and abide by individual project instructions and effectively communicate to the production team
*Investigate client complaints where applicable
*Discuss issues with clients and production staff and creatively problem solve to alleviate issues
*Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
Required Skills:
*Superior written and spoken communication skills in English
*Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
*Effective time management and ability to multi-task in a fast-paced environment
*Proficiency in Microsoft Office (Word, Excel, Outlook)
*Ability to work well with people from a variety of different backgrounds and cultures, being able to work independently and as part of a team
Required Experience and Qualifications:
*Minimum Bachelor’s degree or its equivalent
*Experience in customer service
Skills Required
- Superior written and spoken communication skills in English
- Excellent problem solving and analytical skills
- Effective time management and ability to multi-task in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work well with people from diverse backgrounds and cultures
- Ability to work independently and as part of a team
- Minimum Bachelor's degree or its equivalent
- Experience in customer service
TransPerfect Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TransPerfect and has not been reviewed or approved by TransPerfect.
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Leave & Time Off Breadth — Leave offerings can feel workable in certain roles, with PTO and occasional floating-holiday style time off described as available. Flexible scheduling and remote arrangements (notably in interpreting/contact-center work) add practical day-to-day benefit value for some.
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Healthcare Strength — Core health coverage is presented as available, commonly including medical, dental, and vision options alongside life and disability coverage. Plan choice (including FSA/HSA-style options) suggests baseline protection benefits exist even if overall sentiment is mixed.
TransPerfect Insights
What We Do
The world's best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 140+ cities across six continents, TransPerfect is the world's largest provider of language services and related technologies. The TransPerfect family of companies enables organizations to speak the language of global business through: - Translation and Language Services - Website and Software Localization - Globalization Management Technology - Multicultural Marketing - Legal Support and E-Discovery - E-Learning Platform Internationalization - Multimedia and Studio Solutions - Interpretation and Call Center Support
