Client Services Associate – White Label
Location: New Jersey
Salary: $70,000 - $85,000
Work Type: Hybrid Working
Position Summary
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Jacksonville, Milan and Rome.
The Role of Client Services Analyst
To support the continued growth of our White Label business, GLAS is seeking an Analyst to join the White Label Team. This role is responsible for managing and processing the operational aspects of a portfolio of white label loans and debt transactions, ensuring all activities are completed accurately and within required deadlines.
The successful candidate will act as a primary operational contact for borrowers, lenders, and clients, supporting transactions from onboarding and closing through ongoing administration and final maturity. The role requires strong attention to detail, excellent communication skills, and the ability to manage multiple transactions in a fast-paced
To be successful in your role
We are looking for a dynamic individual able to work in an entrepreneurial fast pace working environment. To be successful in this role you are an effective communicator with excellent communication skills.
Responsibilities
- Managing drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities.
- Inputting relevant data into our loan tracking system.
- Generating and sending notices to Borrowers and Lenders within specific timeframes.
- Receiving and checking SSI’s, initiating the call back process where necessary.
- Managing funds flow between Borrowers and Lenders.
- Making payments through our banking platforms and arranging a foreign exchange transaction where appropriate.
- Calculating and payment of principal repayments, interest, commitment and other fees (including PIK and non-pro rata events)
- Reconciling accounts.
- Handling of transfers ensuring requests comply with the transaction documentation and the collection of transfer fees.
- Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries.
- Dealing with client queries in a timely manner.
- Dealing with Audit request.
- Timely escalation of relevant matters to Team Leader and/or Managers.
- Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
- Onboarding new transactions into internal systems
- Obtaining proper documentation from clients to onboard borrowers and lenders
- Opening bank accounts for new transactions
- Handling communication for deal closings including KYC, document intake, operational matters
Experience and Qualifications
- Proven examples of working to tight deadlines
- A high degree of detail and strong organisational skills
- Previous experience of using SOLVAS desirable
- A desirable degree in a finance or business related field
Person Specification
- Strong attention to detail and ability to work to tight deadlines
- Flexibility to adapt to the changing needs of a growing business
- The ability to represent GLAS to high standards and expectations at all times
Benefits
- Base salary + bonus
- Hybrid working
- Long service award
- Employee Assistance Program (EAP)
- Career development and study support
- Good holiday entitlement
Our people are at the heart of GLAS's success. We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity. We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.
We are passionate about supporting our employees' career development and long-term success. Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.
At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience. We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients
Skills Required
- Proven ability to work to tight deadlines
- High degree of attention to detail
- Strong organizational skills
- Strong communication skills
- Ability to adapt to the changing needs of a growing business
- Ability to represent the company to high standards and expectations
- Previous experience using SOLVAS
- Degree in finance or a business-related field
What We Do
GLAS was established in 2011 as an independent provider of financial administration services. The company was originally created to provide the market a willing participant in complex loan restructuring transactions where many large institutions are reluctant to take swift and cooperative action without causing delays and generating large legal bills. Our experienced team of market professionals and the close involvement of management personnel allows us to smooth the progress of your transaction. Today, GLAS are recognised as the premier independent, non-creditor, conflict-free provider of loan agency and bond trustee services, focused on providing streamlined solutions to complex transactions with the ability to work on deals which may be in distress, pre- or post-restructuring or unusual in nature. Our Mission Our mission is to always strive to deliver professional expertise to our clients and their stakeholders so that they can achieve successful outcomes on their transactions. We will provide this through collaborative teamworking and delivery of solution based, innovative services. This will make GLAS their preferred go-to global partner of agency and trustee services. GLAS and its subsidiaries operate on one global platform with teams based in London, Manchester, Paris, Frankfurt, New York, New Jersey, Sydney, Brisbane and Singapore, ensuring 24/7 support. GLAS is a proud award winner of the ALT Credit European Services awards in 2016, 2017, 2018, 2019, 2020 and 2021.
