At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Position SummaryEpiq is seeking an Associate Project Manager (APM) to support the delivery of complex client-facing projects within our Class Action and Remediation practice. This role partners closely with Project Managers and cross-functional teams to coordinate project execution, manage client communications, track deliverables, and help ensure successful outcomes across multiple concurrent engagements.
Internally, the APM will collaborate with project managers, data analysts, software engineers, contact center leaders, claims professionals, disbursement specialists, and other operational teams to ensure projects are delivered accurately, efficiently, and in alignment with client expectations.
Job Responsibilities
- Project Financial Requirements – Provide timely and accurate budget and estimate review and management, monthly revenue forecasting, and invoice review. Ensure projects remain within scope and support client communication as needed.
- Project Coordination & Execution – Partner with Project Managers to coordinate project deliverables, timelines, stakeholder communication, and operational activities across multiple engagements.
- Client Communication – Build and maintain strong client relationships through proactive communication, responsiveness, and professional issue resolution.
- Staff Development – In consultation with the Project Manager, provide guidance and support to team members to ensure work is completed efficiently, accurately, and on schedule.
- Process Improvement – Continually identify opportunities to streamline workflows, improve service delivery, and enhance operational efficiency.
- Economic Objectives – Support billing, utilization, forecasting, and project profitability goals.
- Training & Knowledge Sharing – Partner with internal training teams to support onboarding, documentation, knowledge transfer, and training initiatives as needed.
The Associate Project Manager will work closely with operational stakeholders across the organization to enhance service quality, improve project outcomes, and consistently exceed client expectations. Success in this role requires collaboration, adaptability, attention to detail, and the ability to balance multiple priorities in a fast-paced environment.
Required Qualifications & Characteristics
- Project management, project coordination, client services, operations, or related experience preferred.
- Strong analytical and problem-solving skills with the ability to think critically and work through complex business challenges.
- Demonstrated ability to navigate ambiguity and develop solutions when the path forward is not clearly defined.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Outstanding verbal and written communication skills with experience interacting directly with clients and cross-functional stakeholders.
- Strong interpersonal skills with the confidence and professionalism to communicate effectively with clients, stakeholders, and internal teams.
- Comfortable working with detailed information, large datasets, and projects requiring a high level of accuracy and attention to detail.
- Demonstrated ability to build relationships, influence outcomes, and communicate professionally with internal and external stakeholders.
- Ability to manage sensitive and confidential information with discretion and sound judgment.
- Experience supporting complex client-facing projects within legal services, professional services, claims administration, financial services, remediation programs, or other highly regulated industries is preferred.
- Bachelor’s degree or equivalent combination of education and relevant experience preferred.
- PMP certification or other project management training is a plus.
The characteristics of a successful leader at Epiq includes the following:
• An inspirational and personalized leadership style;
• Structured and precise with a results-based approach to business;
• Personal buy-in to our cultural values with a passion for associates, customers, and products;
• Known to be approachable and down-to-earth;
• Acknowledges and gives credit and thanks to others;
• Demonstrates full commitment and offers tactical strength through regular oversight;
• Strategic strength through consistent execution, speed, decisiveness, and risk taking;
• Focused, sophisticated presence;
• Consensus builder, collaborative, flexible thinking and agile; and
• Brevity and to-the-point.
Key Leadership Competencies
Fosters Teamwork - Provides opportunities for people to learn to work together as a team; promotes cooperation with other departments; recognizes and encourages the behaviors that contribute to teamwork.
Empowering Others - Gives people latitude to make decisions based on their level, area of responsibility, knowledge, and skills; encourages individuals and groups to set their own goals consistent with business goals.
Managing Change - Facilitates the implementation and acceptance of organizational change. Provides detailed updates on project status to clients and Epiq internal partners and management.
Strategic Agility - Clearly understands and articulates the business strategy; continuously ensures team and individual goals are aligned to broader strategic objectives, particularly when there is a change in direction; anticipates future consequences and trends, accurately including their potential impact; maintains broad business knowledge and perspective; creates new, competitive strategies aligned to the broader business strategy. Owns end-to-end execution of strategic initiatives from problem identification through requirements definition and solution implementation.
Influencing Others - Uses appropriate interpersonal styles to persuade others to accept a position or initiative that results in action to positively impact business results; assesses the current situation and adapts interpersonal style to suit the target audience; makes recommendations to achieve a specific impact, effect or course of action adopted by others; seeks mutually beneficial solutions; obtains cooperation from others, including those who are not direct reports.
About Our Work EnvironmentWork is a fast-paced environment with extensive contact with clients and colleagues. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Associate Project Managers thrive on being in an environment that rewards the following critical success factors:
• Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
• Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
• Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
• Creativity: Being inventive, imaginative, and innovative.
• Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
• Energy: Maintaining a fast, active pace in the normal course of a day.
• Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
• Integrity: Strict adherence to job-related standards, values, or norms.
• Learning Ability: Understanding and applying new information.
• Listening: Hearing and comprehending verbal messages and confirming back what you hear.
• Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
• Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.
The Compensation range for this role is $70,000 to $74,809.00 USD annually and may be eligible for an annual bonus.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Must be authorized to work in the United States for any employer.
#LI-MM2 #LI-Remote
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- Experience in project management, project coordination, client services, or operations
- Strong analytical and problem-solving skills
- Ability to navigate ambiguity and develop solutions
- Excellent organizational skills with ability to manage multiple priorities
- Outstanding verbal and written communication skills and client interaction experience
- Strong interpersonal skills with professional client and stakeholder communication
- Comfortable working with detailed information and large datasets with high accuracy
- Ability to manage sensitive and confidential information with discretion
- Experience supporting complex client-facing projects in legal, professional services, claims administration, financial services, or regulated industries
- Bachelor's degree or equivalent combination of education and relevant experience
- PMP certification or other project management training
- Authorization to work in the United States for any employer
Epiq Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epiq and has not been reviewed or approved by Epiq.
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Healthcare Strength — Health, dental, and vision coverage is described as available for full-time, direct-hire employees, alongside life and disability protections and an employee assistance program. Access to these staples is portrayed as a meaningful part of the total rewards package for eligible roles.
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Retirement Support — A 401(k) plan with employer matching is described as part of the U.S. benefits offering. Having retirement support is positioned as a baseline benefit that some employees value.
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Fair & Transparent Compensation — Pay is characterized as good or decent in certain roles, suggesting market-aligned compensation exists in parts of the organization. Total compensation is also framed positively in some accounts that bundle pay with core benefits.
Epiq Insights
What We Do
Epiq, a global technology-enabled services leader to the legal industry and corporations, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of legal department and business operations, class action and mass tort, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world. Learn more at www.epiqglobal.com.
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