Client Services and Support Analyst, Part-Time (32 hours)
Schools FINS Enterprise - Remote - California
The Client Services and Software Support Analyst will provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Client Services and Support Analyst, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.
Occasional travel may be required to client sites, user groups, and conferences. Travel is expected to be less than 25% annually.
What will be your impact:
- Provide quality support to our clients, employing a high degree of service and timeliness of resolution.
- In addition to the Professional Services team, provide end-user in-person and online training resources.
- Assisting the Professional Services and Support teams in developing and maintaining end user training documentation.
- Lead webinars and software training classes for our clients.
- Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions.
- Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner.
The ideal candidate will meet many, if not all, of these requirements:
- Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner.
- Polished presentation skills
- Experience providing software training to CA K-12 school districts.
- Excellent troubleshooting and analytical problem-solving skills
- Excellent oral and written communication skills
- Highly-developed organizational skills and time management ability
- Ability to work independently on assigned projects, as well as in a team atmosphere
- Highly motivated, flexible, adaptable nature
- Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
- Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications
- Knowledge of Postgres and SQL Server databases;
- Experience with client-server applications
- Knowledge/experience with business intelligence query tools is preferred
- Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred
Pay rate: $40.00 - $45.00 USD per hour.
Skills Required
- Ability to handle customer inquiries, requests, and complaints efficiently, effectively, and professionally
- Polished presentation skills
- Experience providing software training to California K-12 school districts
- Excellent troubleshooting and analytical problem-solving skills
- Excellent oral and written communication skills
- Highly developed organizational skills and time management ability
- Ability to work independently on assigned projects and in a team environment
- Highly motivated, flexible, and adaptable nature
- Ability to learn quickly in a fast-paced, challenging, and changing environment
- Experience supporting hybrid Linux back-end and Windows front-end applications
- Knowledge of PostgreSQL and SQL Server databases
- Experience with client-server applications
- Knowledge or experience with business intelligence query tools
- Knowledge or experience with fund accounting and payroll applications in the K-12 market
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
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