Client Services Analyst

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role: 

Data Analysis & Reporting:

• Pull, review, and analyze program data and client reports to identify trends and provide insights to internal teams and clients.
• Support the creation of client-facing performance reports, including Monthly Reports and Quarterly Business Reviews (QBRs).
• Ensure data accuracy and completeness when presenting analysis or reporting to stakeholders.

Client Support & Operations:

• Assist Client Service Managers with day-to-day operational tasks, including responding to client inquiries and resolving issues in a timely manner.
• Track and monitor client deliverables, such as reporting timelines, project deadlines, and client requests.
• Support account onboarding and program implementation efforts by coordinating data collection, tracking requirements, and updating internal systems.

Process Improvement:

• Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience.
• Maintain accurate documentation of client program details, processes, and system configurations in Confluence.

Cross-Functional Collaboration:

• Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables.
• Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution.

Key Competencies:

• Analytical Thinking & Data Interpretation
• Communication & Collaboration
• Time Management & Organization
• Problem Solving & Critical Thinking
• Adaptability & Eagerness to Learn
• Client-Focused Mindset

Qualifications: 

• Education: Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field.
• Experience: 0-2 years of experience in an analytical, operations, or client services role (internships or relevant coursework considered). Exposure to the healthcare industry is a plus but not required.
• Technical Proficiency:
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
  • Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus.
  • Familiarity with JIRA, Confluence, or other project management tools is preferred.
  • Core Competencies:
  • Analytical and problem-solving skills with attention to detail.
  • Strong organizational and time management abilities to handle multiple tasks.
  • Excellent communication and interpersonal skills, with the ability to work in a team environment.
  • Self-motivated with a desire to learn and grow within the organization.