Description and Requirements
Client Analyst II Job Description
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers. This role is responsible for all aspects of the ongoing client service provided to an assigned block of customers with Disability Income Gap Insurance (DIGI) coverage. This includes but not limited to facilitating all case set up changes, adhoc new hire enrollments, renewals, adhoc customer reporting, and the ability to collaboratively work with internal partners for timely resolution of all service-related inquiries/requests. The Client Analyst must have a detailed approach, ensuring the accuracy of our information before providing it to the broker/customer.
Key Responsibilities:
• Associate is responsible/owns all aspects of the ongoing service for customer groups as assigned, which includes design of the customer process, all case set-up maintenance and all interaction with key business partners to ensure successful broker/customer satisfaction.
• Cultivate positive relationships with team members and external partners that the associate will be working with.
• Monitor and apply quality controls for all assigned groups to ensure accuracy though exercising audit controls through various functions including enrollment materials, proposals, rosters, trackers and case file documentation.
Essential Business Experience and Technical Skills:
Required:

• High School Diploma
• 3+ years customer facing experience in insurance or financial services.
• 3+ years' experience in managing within multiple computer systems, some proprietary.
• 3+ years in large complex account management and problem resolution through coordination of efforts with multiple internal and external partners.
• Experienced in managing multiple tasks in complex changing environment, while balancing the need for quality with on-time delivery.
• Well-developed relationship building skill set (interpersonal, communication, collaboration) skills.
• MS Office Suite - Intermediate to advanced skills with Excel.
• Exceptional written and oral communications.
• Organizational and project management skills.
• Ability to influence others.

Preferred:
• Bachelor's degree
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid