As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Client Services Analyst I
Locations: Jacksonville, FL – Hybrid (6 days/month in office)
About the Role
Join SS&C’s Client Services team, where financial services meet cutting-edge technology. Regardless of the platform you support, you'll be at the forefront of client success—resolving technical issues, guiding product usage, and building strong relationships with key personnel at hedge funds, asset managers, and other financial institutions. This role is ideal for individuals eager to build a career at the intersection of finance, technology, and client service.
What You’ll Do
As a Client Services Analyst I, you’ll play a critical role in ensuring client success and satisfaction. Your responsibilities will include:
- Engage with Clients: Serve as the first point of contact for client inquiries via phone, email, and web, delivering timely and professional support.
- Resolve Complex Issues: Troubleshoot and resolve technical and product-related challenges, focusing on low-volume, high-complexity cases that require analytical thinking.
- Collaborate Across Teams: Work closely with internal teams—including Professional Services, Product Management, and Product Development —to ensure seamless client experiences.
- Support Escalations: Act as an escalation point for client counterparties and internal stakeholders, helping drive resolution and maintain trust.
- Build Relationships: Develop strong partnerships with clients, including portfolio managers, traders, and operations teams, to understand their needs and deliver value.
- Manage Multiple Priorities: Handle multiple client requests simultaneously while maintaining high levels of accuracy, responsiveness, and satisfaction.
- Contribute to Continuous Improvement: Participate in training programs and ongoing development initiatives to enhance your skills and grow within the organization.
What You’ll Bring
- Bachelor’s degree
- Strong verbal and written communication skills
- Proven problem-solving and analytical abilities
- Passion for client service and relationship building
- Ability to learn quickly, adapt to new tools, and take initiative
- Familiarity with MS Windows, MS Office, and general system architecture
- Flexibility to support market hours and occasional weekend on-call shifts
- Experience in a customer service or client-facing role
Advantageous and Preferred
- Degree in MIS, Computer Science, Finance, Economics, Math, or a related field
- 1–2 years of experience in financial services, accounting, or a related industry
- Exposure to portfolio accounting or trade order management systems
- Familiarity with SQL, UNIX, or LINUX environments
Why You’ll Love It Here
- Training & Growth: Hands-on training, peer coaching, and career pathing across departments like Client Engagement, Product Management, and Sales.
- Work Environment: Hybrid work model, business casual dress code (yes, jeans!), and a collaborative, high-touch service culture.
- Benefits: 401k matching, medical/dental/vision, paid time off, parental leave, and employee assistance programs.
- Culture: Entrepreneurial spirit, open communication, innovation, and a commitment to diversity and inclusion.
- Perks: Discounts on fitness clubs, travel, and more.
About SS&C
SS&C is a global provider of services and software for the financial services and healthcare industries. With over 27,000 employees across 110 global offices, we are committed to delivering best-in-class service and technology to our clients.
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Top Skills
What We Do
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 22,000+ employees in over 150 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
