Optimise Client Satisfaction and ongoing Training as our next Client Services Administrator!
Are you a proactive administration professional with strong organisational skills ready to support both our clients and internal teams? Join Trimble's high-performing Client Service team from one of our UK offices, where you will be responsible for software product training schedules, ad hoc client queries and requests as well as sharing client information with the relevant internal team.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.
What Makes This Role Great:
In this role, you’ll report to the Solutions & Education Services Manager and focus on customer support/customer satisfaction for Trimble products. Your primary responsibility will be to ensure the smooth organisation of training sessions for our software solutions for our customers. You will work closely with the support, training, and sales teams as well as clients and will be key to ensuring our clients continue to receive best in class support delivered through ongoing training as well as escalating any software useability issues to the relevant internal team.
Key Exciting Responsibilities:
The consultation, planning, and coordination of client training sessions
Documentation, success monitoring, transfer support, and feedback evaluation after training sessions
Working with clients and advising on the most suitable training solutions
Professional and timely response/handling of training enquiries and concerns via phone or email
Complete recording of all customer communication in Salesforce
Responsibility for meeting training session timeframe deliverables
Working with the Client Service Team to discuss the status of customer training records
Communication of customer issues to relevant internal teams
Essential Skills & Experience:
2+ years experience in a fast-paced detail orientated administrative role in a fast-paced business sector
High level organisational skills to manage multiple training delivery calendars
Confident demeanour and enjoyment in customer contact
Excellent time management to achieve goals and objectives
Excellent verbal and written communication skills
Bonus Points For:
Experience working in a training setting
Experience working in a software business
Logistics:
Location: Leeds, Milton Keynes or Newcastle Upon Tyne, UK - 4 Days in Office
Travel Requirement: 5%
Why You'll Love Working With Us:
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
Candidate Privacy Notices by Country
If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].
Skills Required
- At least 2 years of experience in a fast-paced, detail-oriented administrative role
- Strong organisational skills to manage multiple training delivery calendars
- Confidence and enjoyment in customer contact
- Excellent time management skills
- Excellent verbal and written communication skills
- Experience working in a training setting
- Experience working in a software business
Trimble Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trimble and has not been reviewed or approved by Trimble.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and lookback, plus RSUs in some roles, makes equity participation accessible. The ESPP is often highlighted as a standout part of the package.
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Parental & Family Support — Paid parental leave in the U.S. is characterized as solid and well-regarded. This support is repeatedly positioned as a strength within the broader benefits offering.
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Leave & Time Off Breadth — PTO is described as generous, with some groups using flexible or unlimited models. Paid holidays and flexible time-off approaches contribute meaningfully to work-life support.
Trimble Insights
What We Do
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com. Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
