Client Service Specialist

Job Description
You are a strategic thinker, passionate about finding solutions for customers. You have found the right team.
As a Client Service Specialist in the Healthcare Payments Customer Service you will resolve customer issues related to InstaMed's platform for healthcare and financial transactions. You will maintain frequent voice and email contact with customers and business partners. You will be expected to manage our customers' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position groomed for future growth with the company.
Job Responsibilities

• Answer phone calls and emails from customers in a professional and courteous manner
• Resolve technical customer issues in an effective and expedient manner
• Create and maintain case documentation in InstaMed's CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
• Perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Manage escalation of incidents within Customer Service and to other departments
• Setting customer expectations and managing sensitive customer situations
• Effectively communicate technical information to end users

Required qualifications, capabilities and skills

• Ability to work onsite in Center City / Philadelphia, PA. Business days/hours are Monday - Friday / 7:00AM - 9:00PM. Start times will vary based on business needs.
• Excellent organizational skills in managing timelines of customer issue resolution
• Effectively communicate between all levels and departments
• Ability to apply analytical techniques to solve problems
• Capacity to function and multitask in a fast-paced environment

Preferred qualifications, capabilities and skills

• Internship or professional experience in a customer-facing position
• knowledge of healthcare or financial application
• Bachelor's degree

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.