We are seeking a friendly, organized, and compassionate Veterinary Client Service Representative to serve as the first point of contact for our clients and patients. This role is vital in creating a welcoming experience while ensuring efficient communication and smooth daily operations. The ideal candidate excels in customer service, multitasking, and maintaining a calm, professional demeanor in a fast-paced environment.
Key Responsibilities:
- Greet clients and patients warmly, providing a positive and professional first impression
- Answer incoming calls, schedule appointments, and address client inquiries
- Manage appointment flow to support efficiency for the medical team
- Accurately enter and update patient and client information in the computer system
- Process payments, invoices, and financial transactions
- Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care
- Provide clients with information regarding services, treatments, and general pet care
- Handle multiple tasks simultaneously while maintaining attention to detail
- Assist with administrative duties such as filing, email communication, and record keeping
- Maintain a clean, organized front desk and lobby area
Qualifications:
- Previous customer service experience preferred; veterinary or medical office experience preferred
- Strong computer skills and ability to learn practice management software
- Excellent verbal and written communication skills
- Ability to multitask and remain organized in a fast-paced environment
- Comfortable handling sensitive or emotional situations with empathy and professionalism
Key Attributes:
- Friendly, approachable, and compassionate
- Strong attention to detail and organizational skills
- Team-oriented with a collaborative mindset
- Reliable and punctual
- Ability to remain calm under pressure
Benefits (optional to include):
- Competitive pay
- Opportunities for growth and advancement
- Employee pet care discounts
- Supportive, team-oriented workplace culture
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.Skills Required
- Strong computer skills and ability to learn veterinary practice management software
- Excellent verbal and written communication skills
- Ability to multitask and remain organized in a fast-paced environment
- Ability to remain calm and professional when handling sensitive or emotional situations
- Previous customer service experience
- Veterinary or medical office experience
What We Do
A leader in veterinary care, VCA Animal Hospitals is a family of hometown animal hospitals dedicated to positively impacting pets, people, and communities. They provide world-class medicine and hometown care to more than four million pets each year, offering a range of services from primary and urgent care to specialty and emergency medicine. VCA is part of the Mars Veterinary Health family of brands.
VCA Animal Hospitals Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
