Client Service Representative for Nights and Weekends

             Client Service Representative

• Are you looking to utilize your people skills? Are you a good multitasker? Do you excel at customer service? We have just the right career for you! VCA Great Lakes Veterinary Specialists is hiring for nights and weekend shifts, and will consider full or part time applicants.

• At VCA Great Lakes Veterinary Specialists, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.

• We are looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Come and join our busy, small animal specialty, emergency, and general practice hospital, in Warrensville Heights, Ohio.We are looking for a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. We are looking for someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend: a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right.If this describes you, then we want you on our team!This is an entry-level receptionist/customer service representative position. Responsibilities include acting as a liaison between clients and medical staff, answering telephones, filing, money handling, data entry and providing excellent service and compassionate understanding for our clients and our patients. Experience in the veterinary field is a plus but not required.
  Why We Need You:
  As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets through the exam and treatment process.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, and potential for contagious diseases, loud noises, odors, bites, scratches, and animal waste.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.