Client Service Lead

For the past 26 years Klick Health has helped life science clients bring their groundbreaking ideas to market. We’ve also spent that time creating an ecosystem for talented and empathetic individuals to chase their passions while creating long-lasting friendships in the process. What does that mean for you? Well, we grow a lot—like every year for 25 years and counting. And as we evolve and scale, so does our global reach. With that in mind, Klick Health is opening offices in key global markets, and hiring people from those markets who value the health of their communities.

Our philosophy is to invest in people early and to develop future leaders at all levels. It’s what’s put us on multiple Top 10 lists for workplace culture—we give people the necessary guidance and room to innovate. We know that career paths are seldom simple and straightforward, but we see that as an asset. If you feel like you'd be a good fit, please apply and join us in doing health differently.

Please send your resume in English.

Helping lead one of our regional offices at Klick will allow you to do the best work of your career. There’s just so much more opportunity and support here than you’re used to. You’ve never worked with a team like this. 

You will deliver fantastic work to your healthcare clients. Why? Your team. You’ll partner across crafts to deliver outstanding creative, activation, tech enablement and more. We’re looking to you to extend and build the high-performing, people-first Klick culture in your region, which also means ensuring the culture is authentic to your part of the world.

As a Client Service Lead, you’ll work with your Managing Director to identify, pitch, and win new healthcare clients within your markets and with all of Klick global. And because you and your team are all part of Klick - not a different agency within a holding company - you’ll be more connected, collaborative and creative than ever before.

As a Client Service Lead, you will also work closely with your Managing Director to develop the best practices for the local market delivery of agency services. You will work in collaboration with leadership and your cross-functional team to take the best from the Klick culture, processes, and tools and adapt them for our growing business.

At all levels within Client Services, you and your direct reports have a tremendous amount of ownership and autonomy to do what’s right for our clients. We are highly empathetic, and highly competitive.date will be joining an ever-growing team of high-energy, brilliant people who are passionate about their work and colleagues.

Responsibilities

• Establish strong relationships with senior level clients
• Work as the main liason between the client requests and your cross-functional partners.
• Collaborate with your team internally and externally (with vendor/partners) to ensure precise project execution, guaranteeing adherence to processes and regulatory requirements.
• Meet challenging deadlines while maintaining meticulous attention to detail and a commitment to flawless execution to consistently exceed client expectations.
• Collaborate with cross-functional teams in the delivery of launch programs.
• Maintain an action and solution oriented approach at all times.
• Ensure that all communications reflect Klick Health standards and contribute to a positive client experience. 
• Thoroughly grasp clients, industry dynamics, competitors, key drivers, and the evolving business environment.
• Fluent in Japanese, proficient in English

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Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.