The Role
As a Client Service Associate, you'll support Lead Advisors and enhance client experiences through administrative oversight, data management, and effective communication, focusing on client retention and service quality.
Summary Generated by Built In
Ready to make a meaningful impact?
At Brighton Jones, we’re a purpose-drive, client-focused team committed to helping individuals live richer lives. As one of the largest RIAs in the nation, we’ve built a culture of continuous growth, collaboration, and community—recognized with 15 consecutive “Best Places to Work” awards including Inc.com’s 2025 list, as well as national honors for community impact.
We lead the industry in aligning wealth, passion, and purpose to help our clients thrive. With over $30 billion in assets under advisement, 300+ teammates nationwide, and a dynamic, team-based approach, we’re growing fast—and we’re looking for driven, curious individuals to join our #OneTeam.
As a critical member of the Client Service team, you will work closely with lead advisors to ensure clients and prospective clients receive the highest quality service and client experience. You will be a member of a dynamic team in a collaborative, service-obsessed environment utilizing your exceptional organizational, problem-solving, and detail-oriented skills.
*Please note that this position follows an administrative career path and is not intended as a pathway to become an Advisor.
Take our Values in Action Self-Assessment to see how our values align!
Your Role - Administrative Responsibilities:
- Provide administrative oversight and support the Lead Advisors on strategic needs.
- Prepare various administrative deliverables which directly support client retention and growth; prepare and process documentation related to client onboarding, implementation, and on-going client maintenance
- Act as a primary point of contact for custodians around all operational and tactical service matters
- Gather, organize, and input client and prospective client data into the CRM (Salesforce); manage data accuracy and integrity and keep records current
- Assist advisory team members coming out of client and prospective client meetings with any post-meeting action items
- Handle money movement requests including capital calls, distributions, journals, trades, and asset transfers
- Provide support and respond to task requests from team members in a timely and accurate manner; follow up to ensure completion
- Assist with calendaring functions and internal meeting preparation
Your Role - Client Experience Responsibilities:
- Assist with ad hoc client projects that promote client service/experience, including projects that support the broader service team
- Coordinate client touchpoints which drive client experiences including anniversaries, thank you notes, flowers and/or gifts
- Oversee quality control to mitigate errors on any client-related paperwork
Your Experience:
- 1 - 4 years of experience in an administrative role, experience in the financial services industry is preferred.
- Undergraduate degree desired; Business, Economics, Finance, or Accounting degree preferred
- Self-motivated and takes pride in providing exceptional support to clients and the team
- Proficiency in Microsoft Office Suite products (Word, Excel, Windows) required; Salesforce experience a plus
- Expected to learn other position-related systems on the job
- This role is an in-office, full-time, and non-exempt position. We are a work from office culture with a lot of flexibility.
We are committed to building a business where all of our team members genuinely love where they work and are empowered to reach their full potential. We do this by building authentic relationships with one another, learning and growing continuously together, working hard while having lots of fun, and giving back to our community.
Brighton Jones is a team founded on equity and respect, and we’re on a mission to help each other, our clients, and global community thrive. We actively foster a compassionate and inclusive culture and are committed to creating a diverse #OneTeam where teammates can show up authentically.
To the right individual, we offer very competitive compensation, a robust benefits package, an award-winning culture, and rewarding career growth.
Brighton Jones provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or caste. In addition to federal law requirements, Brighton Jones complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Top Skills
Microsoft Office Suite
Salesforce
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The Company
What We Do
Whether you want to save for the future or celebrate today, give back to the community or explore the globe, your values are every bit as unique as your fingerprints. The challenge is aligning your time and resources to those values, so you can go after the things you truly care about.
For us, protecting and growing your wealth is a foundational part of that journey. But our goal is bigger than your financial peace of mind—it’s your happiness. We want to be the partner that helps you align your wealth, your passions, and your purpose, so you can pursue the life that truly fulfills you—your richer life.
