Client Service Analyst - Team Lead

Job Description
You are a strategic thinker passionate about driving solutions. You have found the right team.
The Custody Middle Office Client Facing team in Mumbai, India, is composed of cross-product, functionally aligned teams dedicated to supporting Global Custody clients across various enquiry streams, including Trades, Cash, Foreign Exchange, and Asset Servicing. As a member of this team, you will will play a crucial role in delivering proactive and high-quality service to clients, ensuring their needs are met efficiently and effectively.
Job Summary:
As a Client Service Analyst - Team Lead in the Custody Middle Office Client Facing team, you will play a crucial role in delivering proactive and high-quality service to clients, ensuring their needs are met efficiently and effectively. You will be extremely client-focused and result-oriented in approach, helping to maintain existing business with current clients and acting as a liaison between the client and the Bank to remediate issues. Your strong analytical thinking, multi-tasking abilities, and effective time management skills will be key in this fast-paced environment.
Job responsibilities:

1. Possess a financial services background in custody or investment banking with experience in trade management, cash management, or asset services.
2. Exhibit strong interpersonal and communication skills, both verbal and written.
3. Demonstrate strong analytical thinking.
4. Showcase experience in multitasking and effective time management with attention to detail in a fast-paced environment.
5. Have good knowledge of Microsoft Office skills: Excel, Word, and PowerPoint, with Tableau as an added advantage.
6. Display strong time management skills to meet internal and external deadlines.

Required Qualifications, Skills, and Capabilities:

1. Be extremely client-focused and result-oriented.
2. Maintain existing business with current clients and act as a liaison between the client and the bank to remediate issues.
3. Possess 2+ years of experience.
4. Hold a bachelor's degree or above.
5. Exhibit boundary-less behavior, be proactive, and work with global teams in a matrix organization.
6. Demonstrate the ability to see the big picture and escalate quickly during critical situations.
7. Possess experience with voluntary/mandatory corporate actions, income-related processes, or trade/cash management.
8. Ensure timely and accurate responses to custody enquiries in line with documented procedures and controls.
9. Manage all open enquiries, maintaining ownership to update and close cases in a timely manner according to best practices.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.