Client Service Analyst - Service Account Management

Job Description
Merchant Services, a pioneer in electronic payments, has been instrumental in the growth of global e-commerce, processing over half of all Internet transactions. Our unique blend of exceptional service, innovative solutions, and financial strength offers significant benefits to businesses of all sizes. As the world's leading provider of payment, fraud, and data security, we authorize transactions in over 130 currencies and offer access to a variety of payment methods. Our consultative approach helps today's emerging businesses become tomorrow's industry leaders.
As a Client Service Analyst within our Service Account Management team, you will be instrumental in ensuring client satisfaction by delivering exceptional service and effectively coordinating client needs. Your responsibilities will include providing proactive support through phone or email, thereby strengthening and expanding our relationships with corporate merchant accounts. As the primary contact for customers, you will address daily needs, use a CRM solution for tracking correspondences and outcomes, and manage inquiries and issues directly from key contacts. Your role will also involve navigating various systems and tools, and collaborating with cross-functional teams to resolve client issues. You will be expected to provide accurate and timely responses, treating every client interaction as an opportunity to enhance customer retention and demonstrate the value of our Merchant Services.
Job responsibilities:

• Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.
• Using a client relationship management (CRM) solution, track correspondences and results.
• Respond to inquiries and problems directly from key contacts.
• Navigate systems and tools, and partner with cross-functional teams to solve client problems.
• Ensure accurate and timely responses to maximize individual scorecard potential.
• Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.

Required qualifications, skills and capabilities:

• Minimum of 1 year experience of client relations, customer service or other related field .
• Ability to understand multiple complex systems and processes.
• Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
• Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
• Strong organizational skills with the ability to prioritize effectively to meet deadlines.

Preferred qualifications, skills and capabilities:

• Knowledge of bankcard industry and procedures preferred.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.