The Role
Handle heavy inbound and outbound phone and online inquiries to retain and convert clients. Schedule and follow up on appointments, record customer data in company software, maintain product knowledge, uphold confidentiality, and meet performance metrics through effective time management and professional communication.
Summary Generated by Built In
D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team.
Benefits:
-Medical, Dental, Vision, 401k matching
-Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards
-Opportunity for Career Growth
-Ongoing training and development provided.
Qualifications:
-2 years of transferrable experience required
-Dealership experience preferred but not required
-Heavy call volume experience of outbound and inbound
-Essential multitasking and stress management skills
-A high sense of urgency and a commitment to making sound decisions
-Effective time management to meet and exceed company metrics and goals
-Self-motivated and independent, not discouraged by receiving no’s on the phone
Responsibilities:
-Skillfully handle heavy incoming phone and online inquiries
-High outbound phone work expectations for prospective clients
-Record customer information and feedback in our specialized software system
-Coordinate appointments and follow up with customers who missed appointments
-Maintain an in-depth understanding of our product offerings
-Always uphold strict confidentiality
-Demonstrate professionalism and respect in all interactions, whether on the phone or online
Key Details:
Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas office
Total comp potential of $100k + Competitive base of $54k with uncapped commission earnings
#LI-Onsite
Skills Required
- 2 years of transferrable experience
- Dealership experience
- Experience handling heavy inbound and outbound call volume
- Multitasking and stress management skills
- High sense of urgency and sound decision-making
- Effective time management to meet and exceed metrics
- Self-motivated and able to handle rejection on the phone
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The Company
What We Do
D&M Auto Leasing is the largest and highest-rated truck, SUV, and car leasing company in the United States. Founded in 1976, the company specializes in providing personalized, concierge-level vehicle sourcing and leasing services across Texas, specifically serving the Dallas, Fort Worth, and Houston areas with a focus on customer flexibility and professional service.
