Client Support Specialist

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Nielsen Media is seeking a dynamic Italian Speaking individual to provide exceptional post-sales service to our international clients, focusing on servicing a portfolio of accounts across Italy & the EMEA region. The successful candidate will collaborate closely with local market commercial leads, Account Managers and stakeholders to identify and capitalise on business opportunities, driving growth through superior service delivery. This is a key position for those passionate about media and client relationship management in a global environment.

Aim of the position

• First point of contact for the client
• Dealing with client queries, running regular client reports, training clients on the relevant Nielsen Ad Intel services and supporting the team to deliver excellent client satisfaction
• Supporting and assisting in the management of client accounts, and continuing the high levels of service set out by the Ad Intel Client Service and Delivery team.

Responsibilities

• Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training, whilst building strong and value-added relationships
• Manage daily incoming client calls/emails
• Provide training and support to maintain client knowledge of the delivery platforms and data.
• Preparation of presentation material in order to drive client engagement, added value and repeat business
• Generation of client data reports
• Assist delivery team in preparation of data files (broadcaster rate cards, packages, etc)

Skills

• Fluent Italian speaking abilities
• Client-centric mindset
• Able to communicate in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way)Problem-solving & Analytical thinking
• Strong attention to detail, organized and able to prioritize workload.
• Ability to interpret data or experience in running reports/using data-based applications
• Competency on MS office/ Goole products (Word, Excel, PPT, Doc, Sheet, Slides
• An enthusiastic team player, highly motivated and capable of working proactively
• Results-oriented and able to work to tight deadlines
• Ability to learn quickly and succeed in a fast paced environment
• Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
• Strong Interpersonal skills, highly motivated, strong orientation toward client relationships

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