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Job Overview
Mariani Landscape seeks a dedicated Client Representative to be the primary point of contact for our maintenance clients. This role is responsible for nurturing client relationships from initial sale through ongoing weekly maintenance, driving new business, and increasing department revenue by delivering exceptional customer service. You will manage client needs and requests, ensuring satisfaction and fostering long-term partnerships.
Responsibilities and Duties
Maintain established sales volume by keeping current with client needs, changing trends, and competitors; increase sales by following up on new leads and prospective clients.
Initiate and attend all preliminary and subsequent Maintenance client presentations and meetings.
Participate in onsite visits and walkthroughs with the client to ensure needs are being met.
Inform clients of relevant issues regarding their property and involve them in relevant decision making.
Follow the sales process (i.e. using Maintenance agreements, dissemination of information to admin and production, etc.).
Manage all communication and correspondence with current and prospective clients, ensuring a “One Point of Contact.”
Recommend and advise clients on additional services or enhancements.
Oversee and guide weekly maintenance and enhancements to ensure results will exceed client expectations and enhance Mariani’s reputation.
Assists in the scheduling of jobs with the Production Coordinators.
Maintain accurate records and documentation (i.e. client history, sales reports, client contact list, etc.)
Initiate and approve all necessary work orders and change orders necessary to communicate with the maintenance department.
Prepare proposals, renewals, and contracts using appropriate standard templates.
Monitor the billing process and Accounts receivable.
Work with the Crew Leaders to ensure any desires or information expressed by the client is completed accurately.
Communicates with Administrative Support team, Accounting Team, Production Coordinators, and Crew Leaders as required to update project status.
Job Requirements
2+ years sales experience, preferably in the landscape industry.
Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.
Demonstrate a thorough understanding of the “Mariani” approach to Maintenance and follow Mariani standards.
Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members.
Demonstrate flexibility to perform duties wherever volume deems it necessary.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of internal and external clients.
The Perks
401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)
Pay Transparency
Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Position Range:
$75,000.00 - $90,000.00
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
Skills Required
- 2+ years sales experience
- Knowledge of landscape terminology, plant materials, and installation techniques
- Previous experience as Client Representative, Production Coordinator, or Crew Leader
- Thorough understanding of Mariani maintenance standards and procedures
- Ability to work independently and in a team, accept and provide constructive feedback
- Flexibility to perform duties at different locations as needed
- Ability to prepare proposals, renewals, contracts and manage billing/accounts receivable
What We Do
Mariani Enterprises, LLC (operating as Mariani Landscape) is a trusted market leader in the residential landscape industry with over 60 years of experience. The company specializes in designing, constructing, maintaining, and enhancing extraordinary and innovative landscapes. Through the Mariani Premier Group, it creates unparalleled outdoor environments for clients and provides premier career opportunities for its associates across the United States.
