Working at RCM&D and Unison Risk Solutions is ideal for those seeking a challenging, rewarding and upwardly mobile career in risk management, insurance and employee benefits. Dedicated to fostering their continued success and growth, we are deeply invested in our employees.
Job Summary
The Client Representative provides administrative and technical support to the Surety team, assisting with the issuance, processing, and servicing of contract and commercial bonds. This role supports Client Managers and Client Executives by handling routine client requests, preparing documentation, maintaining accurate records, and ensuring timely, high-quality service.
Essential Functions
- Prepare, review, and process bond requests (bid, license, permit, and miscellaneous bonds).
- Issue bonds within authority levels and distribute bond forms, riders, and related documents.
- Maintain accurate bond logs, client files, and documentation in the agency management system (e.g., Epic, SurePath).
- Update client and carrier information promptly and accurately.
- Assist with invoicing, premium reports, and reconciliation of carrier invoices.
- Monitor payables and resolve discrepancies with carriers.
- Respond to routine client inquiries regarding bond copies, status updates, billing questions, or documentation needs.
- Support Client Managers and Executives by gathering information and preparing standard forms or correspondence.
- Assist with client onboarding, including collecting organizational documents, indemnity information, and contact details.
- Collect and organize underwriting information such as financial statements, job schedules, and bond request forms.
- Prepare basic submission packages and forward required data to underwriters.
- Track pending items, approvals, and follow-ups to ensure timely issuance.
- Manage incoming mail, bond forms, and carrier communications for the surety team.
- Maintain division calendars, renewal reminders, and workflow tracking tools.
- Participate in department meetings, training sessions, and process improvement initiatives.
- Ensure all files, forms, and communications comply with agency guidelines and carrier requirements.
- Maintain confidentiality and accuracy of client and financial information.
- Support audit preparation and reporting requirements as needed.
- Additional job duties as assigned.
Minimum Education/Abilities/Skills
- 1-2 years of experience in insurance, customer service, or administrative support (surety experience a plus).
- Strong organization and time-management skills with the ability to juggle multiple tasks.
- Excellent attention to detail and accuracy in data entry and documentation.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office Suite.
Additional Qualifications
- Associates or bachelor’s degree in business, Finance, or related field.
- Knowledge and skills in effective use of account management systems Tinubu (SurePath) and EPIC.
- Desire to pursue professional insurance designation (AFSB, CPCU, CIC, CISR).
RCM&D, a Unison Risk Advisors company and founding member of Assurex Global, is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Finding and cultivating talent is a hallmark of our organization. RCM&D looks for the best and brightest risk management, insurance and employee benefits professionals to join our firm. As a growing and vibrant business, we also recruit savvy marketing, sales, finance, human resources, technology and administrative colleagues to manage and operate our business.
Top Skills
What We Do
RCM&D is ranked among the top independent insurance advisory firms in the United States. Our specialized teams provide strategic solutions and consulting for risk management, insurance and employee benefits. Leveraging more than 135 years of experience and strong local, national and global reach, we partner with you to meet all of your business objectives.
RCM&D Self-Insured Services Company (SISCO) is a Third Party Administrator and a trusted partner in claim management, consulting and advisory services for clients that are self-insured, fully insured, or utilize captive or high deductible programs. Our expertise coupled with our technological resources ensure budget certainty, reduced costs and the overall efficiency of your claim process.
Established in 2020 through the strategic merger of RCM&D and Oswald Companies, Unison Risk Advisors (a dba of the JBO Holding Company) is majority employee owned. On June 20, 2023, NSI became the third partner of Unison Risk Advisors. Unison Risk Advisors is made up of these three primary operating companies and all their existing subsidiaries and sub-brands. Today it is one of the largest privately held and employee-owned insurance brokerage and risk management firms in the U.S.
