Client Reporting Operations Officer

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Overview

TD Wealth Operations, part of Wealth National Office, is the operational engine of TD Wealth. Supporting all TD Wealth distribution channels, TD Mutual Funds, TD Asset Management, and TD Securities, our goal is to be recognized as an industry leader in Operational Excellence, delivering legendary partner and client experiences, enhancing productivity, and effectively managing risk and controls.

Reporting directly to the Manager Client Reporting, this role is accountable for operational support, reporting, and analytics of client statements inquiries. This role will require the successful candidate to act as point of contact between our front-office business partners, lateral Wealth teams and vendors to ensure the swift resolution and ownership of complex statement issues.

Job Accountabilities

The officer will provide a range of analytical/ process support, reporting, analytics and assist with the review and reconciliation of client statements inquiries.  The officer will also work to highlight pain points and support redesigning of existing processes within the Client Reporting Team. You will play a crucial role in responding to enquiries, identifying and resolving discrepancies, and supporting the overall operational efficiency of wealth management operations.

Key Responsibilities:

• Responsible for performing accurate and timely investigations for Client Reporting inquiries received.

• Drive continuous improvement of the current state Client Reporting model service level agreements (SLA) to enhance client experience and operational efficiencies

• Discrepancy Resolution: Investigate and resolve discrepancies or variances identified during the statement production process, collaborating with internal teams, vendors, and other stakeholders as necessary.

• Exception Handling: Identify and escalate any exceptions, errors, or operational issues to the appropriate teams or management for further investigation and resolution.

• Communication: Provide partners with clear, concise and timely communication, to ensure that all issues and responses are well understood

• Process Improvement: Proactively identify areas for process improvement and automation to enhance operational efficiency, reduce risks, and streamline reconciliation procedures.

• Documentation and Compliance : Maintain comprehensive documentation supporting all investigation

• Collaboration: Work closely with various teams, to facilitate seamless workflow and enhance overall operational effectiveness.

• Reporting: Prepare and generate accurate reconciliation reports and management information, highlighting key findings, trends, and potential risks.

• Risk Management: Identify and assess potential risks associated with statement generation activities, implement appropriate controls, and contribute to risk mitigation strategies.

• Professional Development: Stay updated with industry trends, best practices, and regulatory changes related to wealth management operations and reconciliation processes.

Qualifications

• Bachelor's degree in finance, accounting, or a related field.

• Prior experience in wealth management operations, investment banking, or financial services.

• Strong understanding of financial instruments, investment products, and market conventions.

• Proficiency in financial systems, and software applications including Excel.

• Strong analytical skills applied towards sorting through data to identify and resolve account outages, perform complex investigations and root cause analysis

• Excellent analytical skills with a keen eye for detail and a systematic approach to problem-solving.

• Ability to work under pressure and meet deadlines without compromising accuracy or quality.

• Effective communication skills to collaborate with cross-functional teams and convey complex information clearly.

• Solid understanding of risk management principles and the ability to identify and mitigate operational risks.

• Strong organizational skills to manage multiple tasks simultaneously and prioritize effectively.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):