Client Relationship Management - Specialist

Company:Mercer

Description:

We are seeking a talented individual to join our Client Relationship team at Mercer NZ. This role will be based in our Wellington office. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Client Relationship Management - Specialist is a technical expert who is the focal point for ensuring superior service delivery to superannuation clients and Trustee Boards.

In this multifaceted role, you will act as the day-to-day point of contact for clients, work with internal and external stakeholders and provide support to the team, to proactively coordinate the very best service delivery across Financial Services.

We will count on you to:

• Ensure seamless client service delivery and act as the day-to-day point of contact for clients.
• Deliver advice and coordinate that advice within Mercer.
• Provide professional secretarial, governance, and compliance services to a portfolio of clients and Trustee Boards.
• Assist with relationship management services, building and maintaining strategic relationships with clients and key stakeholders.
• Support Senior Relationship Managers and the team in achieving service excellence.

What you need to have:

• Demonstrated experience in customer service and client relationship management.
• Experience providing administration support.
• A proven motivated self-starter with initiative and excellent time management skills.
• High level of written and oral communication skills, with the ability to work effectively within a team environment.

What makes you stand out:

• Experience in the superannuation or finance industry is preferred but not essential.
• Ability to work well under pressure and efficiently against deadlines.
• Strong interpersonal skills and the ability to prioritise multiple projects while maintaining confidentiality.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Applications close: 23rd July.

About Mercer:

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.