For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
The Key Home Care is a national leader ensuring the dignity, safety and independence of its clients with comprehensive, concierge-based care. The Omaha team is seeking a Client Relationship Manager to help us continue fulfilling our promise of providing the care you need at the place you call home.
Our clients are people, typically older adults, who require extra assistance to live independently. The Client Relationship Manager coordinates these services working with a team of Caregivers. We help our clients manage limitations caused by health issues and remain independent, but we are not medical providers. Our services fill gaps in the healthcare system, helping ensure our clients remain safe and secure in their homes. Healthcare experience can be beneficial but is not required.
The Client Relationship Manager will work with approximately 25 clients, whose service levels range from 30 hours per week to 24/7. Specifically, this person will collaborate with our clients, their loved ones and healthcare providers to understand the client's needs and desires and develop the appropriate service plan. They will then select, train, and supervise the Caregiver team that carries out the plan, adjusting services or the team as necessary. Success is measured by Client satisfaction and retention.
We require a person who engages others easily and quickly builds rapport and trust. Superb interpersonal and communication skills are essential. Success requires proactively identifying and addressing current and potential issues; this foresight and action must be innate in your approach. You will either arrive with experience or you will gain it, but good common sense is a must. Ours is a fast paced business with issues that can change by the hour; you must be comfortable in this environment and able to effectively manage multiple priorities.
The compensation for this position includes a competitive base salary and significant bonus potential. TheKey Home Care also has a comprehensive benefits package including health and a variety of other insurance coverages, paid time off and 401(k) retirement plan.
While a competitive compensation and benefits package is essential, you won't be happy in this position if you are not motivated by the ability to have a direct, meaningful impact every day to help people lead their best lives, you will not be happy in this position.
If this type of high impact position motivates you, let's talk.
Required Skills, Education and Certifications:
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document timely and accurately notes in system related to client visits
Current driver’s license and proof of insurance
Physical Requirements:
Ability to travel to client homes and other locations 50 – 75% of the time
Ability to lift and carry up to 15-25 pounds
Ability to sit, stand and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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What We Do
By the year 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. For over 20 years, TheKey has helped clients achieve long-term aging at home with comprehensive, concierge-based care. As the leading private pay home care provider in the nation, TheKey is continuing to address this escalating demand with innovative leadership and a passion for excellence.
Managing the evolving needs of older adults, as well as those with dementia and other degenerative diseases, we are passionate about sustaining the autonomy, resilience, and dignity of our clients. As a result, our Scientific Advisory Board comprises researchers, clinicians, and advocates who provide cutting edge, advanced research, and clinical insights in the fields of aging, health, and patient care. This board influences our person-centered approach to dementia training and programming and drives us toward innovations that promote optimal care and quality of life for our clients.
Our Caregiver teams undergo extensive screening and receive the training, resources, and support they need to deliver an exceptional care experience. TheKey is the only national provider with dedicated, multifaceted support for clients and their families. Our Client Success Managers, Care Solution Managers, Staffing Managers, and Sales Associates help maintain transparent, supportive resources throughout the client journey. Founded in Silicon Valley in 2002 and now based in Southeast Florida and La Jolla, CA, TheKey has grown from one location to a $0.75B organization supporting 100 markets in the U.S., Canada, and Australia, with over 10,000 caregivers. TheKey continues to expand and address market demand with a keen eye on going above and beyond in supporting over 100,000 older adults to age with dignity at home and their families to live their best lives possible
