Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.
Job DescriptionLocation: Corby
Salary:- Up to £60k
Hours: 40 hours per week, Monday to Friday 8:30 - 17:00
At Arvato we are seeking a Client Relationship Manager who can turn strong relationships into exceptional results. If your thrive on building client relationships, commercial growth and strategic thinking plus want to deliver a real impact- heres your next move! We are seeking an experienced and proactive candidate to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking and a strong commitment to customer satisfaction.
Your Tasks
- Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability of your client account/accounts.
- Lead and develop a high-performing team dedicated to client success.
- Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance and client satisfaction surveys.
- Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed.
- Collaborate with internal stakeholders to support project management for new business introductions or client projects.
- Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions.
- Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed.
- Manage and resolve account escalations in a timely manner
Qualifications
- Proven track record in customer account management, with a focus on resolving complaints and improving solutions.
- Knowledge of P&L, invoicing and clients accounts essential
- Background from manufacturing, logistics or distribution.
- Strong business acumen and strategic thinking abilities
- Exceptional communication skills, both verbal and written
- Demonstrated leadership experience, with a track record of developing and motivating teams
- Customer-centric mindset with a passion for building and maintaining relationships
• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking
Skills Required
- Proven track record in customer account management
- Knowledge of P&L, invoicing and client accounts
- Background from manufacturing, logistics or distribution
- Strong business acumen and strategic thinking abilities
- Exceptional verbal and written communication skills
- Demonstrated leadership experience developing and motivating teams
- Customer-centric mindset and relationship-building focus
What We Do
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 165,000 employees worldwide and generated revenues of €20.2 billion in the 2022 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.
