Client Relationship Manager - North

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About Toll Global Forwarding :

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

The opportunity

As Client Relationship Manager, your primary duties and responsibilities will include:

• Pro-actively manage and develop relationships with your allocated portfolio of customers.

• Actively identify and pursue new sales opportunities within allocated portfolio, including cross selling.

• Develop & implement strategies & tactics to increase revenue flows from the allocated portfolio.

• Identify and be alert to new business opportunities within customer organization to generate new revenue opportunities; coordinate with the (Global/Regional) Account Owner to gather information to further qualify the opportunity for pursuit and development.

• Monitor & support the finance team with the collection of daily sales outstanding - DSO (if required).

• Attracting new opportunities and develop existing clients to generate additional volume & profit as per KPI for portfolio assigned.

About you:

What you’ll need to succeed

To be successful in this role, you will need:

• Lead and engage stakeholders in face to face customer meetings such as new product instruction, KPI meeting etc.

• Proactively manage client escalations, such as shipment delays and issue resolution

• Work with team lead and get support from client service team, product heads and network stakeholders to ensure service delivery meet expectation

• Minimum 8 years of relevant experience in freight forwarding Industry.

If this sounds like the opportunity you are looking for, apply now or for more information [email protected]  

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.