Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a client-focused relationship builder to join our team as Client Relationship Manager. In this role, you will support a rapidly growing new fleet program with a large last mile delivery client. You will build and maintain positive client relationships within an assigned territory by working closely with business owners and gathering feedback. You will also train and educate clients on program offerings to drive satisfaction and continuous improvement.
What You’ll Do
- Build positive client relationships in an assigned territory.
- Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions.
- Manage processes to optimize fleet productivity.
- Utilize tools to effectively communicate with an assigned territory through multiple communication channels.
- Partner with Growth Initiative teams in the development and implementation of account growth strategies to meet objectives.
- Educate and train customers on product offerings, available technologies, and resources.
- Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions.
- Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction.
- Partner with operational teams and provide feedback on client satisfaction and identified areas of improvement.
Basic Qualifications
- BS or BA in business or related field required.
- 3–5 years of relevant customer service or client account management experience.
- Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment.
- Strong critical thinking skills to offer creative solutions to meet client needs.
- Excellent verbal and written communication skills.
- Ability to travel upon request.
- Candidates must reside in PA, NJ, NY, CT, RI, MA, VT, NH, or ME to be considered for this role.
Preferred Qualifications
- Demonstrated broad business perspective with proven strategic analytical skills.
- Demonstrated ability to successfully present to customers and senior management.
- Ability to effectively interact at all levels of an organization.
- Detail-oriented, proactive, and client-focused working style.
Location
Current Location: US Remote, but candidate must be in the North Eastern area of the United States (PA, NJ, NY, CT, RI, MA, VT, NH, or ME)
The hiring base salary range for this position is $101,900 to $140,140 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
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What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
