Client Relationship Manager - ASEAN

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Client Relationship Manager ASEAN
Location : Ho Chi Minh City, Vietnam

Description

The business objective of Client Relationship Manager is to create, nurture and develop long-term relationships with our clients throughout their entire life cycle. The role holder will be responsible for a portfolio of ASEAN clients. Central to our Organization, the Client Relationship Manager is the link between the operation teams and the clients, working with different people in the organisation to ensure that customers are satisfied with all our services.

Job specification

Relationship Management

• Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans

• Answering clients’ questions in a solution oriented manner;

• Collecting regular feedback from clients and share it with the internal teams as appropriate;

• Managing, monitoring and assuring client satisfaction;

• Collaborating with internal teams to address customers’ needs;

Revenue Growth

• Identifying cross selling opportunities with existing clients;

• Assuring Apex is and remains client’s preferred partner;

Client profitability

• Assessing and assuring client profitability;

• Assisting in cash collection;

• Monitoring scope of service, and etc.

Skills Required:

• Minimum a Degree in relevant field (financial services, business, economics, accounting);

• Minimum 5 years’ managerial operational experience in either fund, banking or corporate;

• Proven track record of meeting and exceeding targets;

• Background in customer service is a plus;

• Excellent communication and negotiation skills;

• Problem-solving attitude;

• Team player

• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;

• Competitive remuneration commensurate with skills and experience;

• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.