Client Relationship Management - Manager (Mercer Marsh Benefits)

Company:Marsh

Description:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh Turkey is seeking candidates for Client Relationship Management – Manager (Mercer Marsh Benefits) to join our EH&B / Business Development team based in the Istanbul office!

What is in it for you?

• Great team environment with energetic and supportive colleagues

• Work-life balance

• Professional environment where your career path is supported and really matters in our global organization

We will count on you to:

• Prospecting, finding prospects that can be client and building relationship with them

• Designing health / life / personal accident insurance plan RFPs for corporations according to their needs and earlier insurance experiences

• Searching insurance market for proposals according to the designed insurance plan alternatives invite insurance companies for tender

• Managing the tender, negotiating with the insurance companies in order to get the best premium for the client withot compromising from the desired terms, conditions and the gained rights.

• In the end of bidding period presenting the proposals in comparison tables to the client.

• Setting good and sustainable relationships with clients and insurance companies by providing the best and fair service for both sides.

• Arranging client meetings in order to keep track of customer satisfaction and discuss issues about the management of the insurance plan

• Preparing and presenting ‘claims experienced’, 'claim statistics' and ‘current insured employees’ reports

• Being the contact person between client and insurance companies.

• Playing the organizer and planner role in solving problems that client experiences

What you need to have:

• University degree from a reputable university, preferably in Business Administration, Economics or Engineering

• 8+ years’ experience in account management or sales in insurance sector

• Fluent in both written and spoken English

• Ability to work effectively as a part of a team

• Advanced communication, presentation and training skills

• Energetic, self-motivated and result-oriented

• Proficiency with MS Office applications

We will rely on you to:
Client Relations & Benefits Expertise:

• Manage relationships with both existing and new MMB clients, formulating regional benefits strategies.

• Foster strong client relationships, comprehending their business and employee benefits philosophy.

• Manage the renewal of insured benefits programs and aid in communication to employees.

Market Insight & Relationship Building:

• Gain a deep understanding of insurers' service propositions and capabilities to provide well-informed recommendations to MMB clients.

• Engage in discussions with underwriters regarding claims and funding for MMB clients.

• Participate in negotiations on insurer service level agreements for individual MMB clients.

Portfolio Growth & Business Development:

• Identify prospects through individual relationships, research, and referrals.

• Explore opportunities for expanding within existing clients.

• Collaborate with other organizational practices to facilitate cross-selling opportunities.

Process Compliance & Financial Targets:

• Adhere to internal servicing guidelines to ensure excellent customer service.

• Ensure the accuracy of policy contracts and client documentation.

• Maintain compliance with policies and regulatory requirements.

• Achieve individual retention and new business targets.

• Record and report revenues on a monthly basis.

What makes you stand out

• Great communicator, collaborator, influencer.

• Continuous improvement approach

• Think outside of the box and a can-do attitude

• Clear and concise oral and written communication skills

• Strong numerical skills

• Excellent organizational interpersonal skills – able to prioritize work and meet deadlines

• Comfortable and experience working  with technology (solutions)

• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.