The Role
We are seeking a dynamic and proactive Client Relationship Executive to play a vital role in developing and managing customer relationships that promote retention and loyalty. Supporting our Customer Success Lead, this role will help ensure that our clients derive maximum value from our audio solutions. You’ll be joining a business that is growing at an exciting pace and so we’re looking for a highly energised and driven addition to our team.
Account Management and support:
- Ensuring assigned account needs are met while developing and maintaining strong, long-lasting client relationships.
- Assist the Customer Success Lead in managing enterprise-level accounts, and gathering customer feedback and insights.
- Engage with franchisees to understand their unique needs and provide tailored support.
- Take part in account meetings and retail store visits to build relationships and gather feedback.
- Collaborate with the Support team to ensure client issues are resolved timely.
- Monitor customer health and proactively address any issues to prevent churn.
Communication Management:
- Collaborate with our Creative and Support teams to develop and maintain key user resources, including online and physical tools, guides, and instructional videos.
- Assist in updating cyclical reports and dashboards, providing insights for quarterly reviews and other strategic assessments.
- Assist in creating and coordinating delivery of customer communications with our Creative team, ensuring effective deployment of updates on curation, new feature launches, and other important information.
Skills and Qualifications:
- 2+ years of experience in customer success, account management, or a related role, preferably in a technology or retail environment. - Strong communication and interpersonal skills.
- Excellent organisational skills and the ability to manage multiple tasks and projects simultaneously.
- Proficiency in CRM software and customer success tool is preferable.
- A proactive approach to problem-solving and a passion for delivering exceptional customer service.
- Willingness to travel interstate on occasion as needed.
THE OFFER
- Competitive salary - Work from our Melbourne office, with flexibility
- Inclusive Team Culture - Join the whole team for frequent gatherings, we get everyone together at least once a quarter
What We Do
Qsic is the market leader in creating AI-driven audio retail media channels for large physical store retailers in North America and Australasia. Reach your customers at the point of purchase. Sell audio advertising packages to your suppliers. Unlock the additional revenue potential of your physical store networks.
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