Overall Purpose
The Client Relationship Specialist develops and maintains relationships, targeting and bringing new clients, referrals, and new market audiences together. This role focuses on market research, strategic planning, communications and networking to foster positive engagement.
Take a prominent role within the commercial team to actively drive business growth across all departments of Hill Robinson and Moravia Yachting.
This position is both internally collaborative and client facing to focus on the needs and requirements of collaborators, clients and their representatives to ensure the highest level of client centric service is provided.
This is a key new business development role, acting as an ambassador for the Hill Robinson and Moravia Yachting brands, upholding the companies’ reputation for excellence and innovation.
Responsibilities
Person, skills, and knowledge Specification
Client Service Excellence
• To uphold our vision of achieving the extraordinary through creative solutions
• Deliver the best solutions to all stake holders both internally and externally
• Consider potential impact of all responses towards clients and achieve a positive outcome for Hill Robinson
• Constantly reviewing potential for improving and delivering superior client service
• Ability to forward plan, identify challenges and apply proactive solutions
Teamwork
• Proactive interaction and cooperation with all stakeholders
• Build stronger working relationship between the various departments to utilise knowledge and share
experiences to provide a superior product/service to the client
Organisational Skills
• Works well under pressure often juggling an assortment of tasks and continually reassessing schedules, priorities and meeting deadlines
• Accuracy and attention to detail seeing the task through to the end
Skills and experience
• Personable with excellent communication and presentation skills
• Possessing a well-established knowledge of, and good network in the yachting industry
• Positive outlook to overcome challenges and proactive approach to manage situations
• Self-management skills
• A positive “can do “attitude with attention to detail
• Adaptable, agile, initiator, diligent, trustworthy with integrity
• Open to creative input and ideas from all parties and stakeholders
• Developing collaborative relationships
• Constantly working to build, develop, maintain, and strengthen partnerships with internal and external clients and stakeholders
• Builds relationships and expresses appreciation, praise and encouragement to others who have provided information, assistance, or support
• Able to gain the respect of all stakeholders
It is our expectation that the post holder upholds, demonstrates and lives up to our company values and works diligently towards our strategic goals and objectives, underpinned by our 5 pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, and Environment, Social & Governance) and that they do so with integrity and professionalism.
Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.
When you submit this application form, your personal information contained in it will be shared with Hill Robinson. Hill Robinson will process your personal information in accordance with their own Privacy Policy.
Skills Required
- Excellent communication and presentation skills
- Well-established knowledge of and network in the yachting industry
- Proactive, positive outlook and ability to manage challenging situations
- Self-management skills and ability to work under pressure
- Strong organisational skills, attention to detail, and ability to prioritise
- Ability to build and maintain collaborative relationships with internal and external stakeholders
- Ability to act as a brand ambassador and uphold company values and professionalism
- Forward planning and proactive problem-solving skills
What We Do
Hill Robinson is a leading yacht management company that provides specialized services for the ownership and operation of superyachts. Their comprehensive offerings include project management for new builds and refits, charter management, corporate services, crew placement, and payroll. With a global presence and a multi-lingual team, they ensure yachts are run safely and efficiently for international clientele worldwide.
