About This Role
CAE is a global leader in aviation training, renowned for its comprehensive training solutions and state-of-the-art facilities in looking for a Client Relations Support. With over 75 years of experience, CAE offers training programs that span the entire lifecycle of a professional pilot, from cadet to captain. CAE's commitment to excellence makes it the training partner of choice for airlines worldwide
Key Responsibilities:
- Customer Lifecycle Management: Act as the main point of contact for customers, clients, and guests throughout their time at the training center.
- Customer Support Coordination: Serve as a liaison between clients/guests and back-office functions to ensure customer support delivery meets or exceeds expectations.
- Front Office Duties: Provide information on training schedules, logistics (hotel, transport, visa), and other customer requests.
- Facility Management: Ensure facilities are prepared and organized for training delivery.
- Issue Resolution: Address any facility, training, or administrative issues affecting customer experience and suggest improvements.
- Survey Management: Collect and analyze customer survey data, reporting findings to leadership.
Specific Duties:
- Maintain TSA status updates and collect check-in documents and photos.
- Validate and assist with customer badge check-in.
- Manage badge issuance for new employees and customers.
- Maintain delivery/receivable log and office supply orders.
- Manage instructor uniform orders and distribution.
- Support Qualtrics/Monthly Survey Winner reporting.
- Keep training center contact information up to date.
- Coordinate schedules with security.
- Manage lost & found and baggage check.
- Assist with classroom setup.
- Provide outstanding customer service.
Requirements:
- 2-4 years of customer service experience required.
- Proficiency in technology, Microsoft Office, and Outlook.
- Exceptional communication and presentation skills.
- Proficient in reading and writing in English.
- Aviation experience preferred. Hospitality is a plus.
- Ability to work in a multifaceted environment.
- Work hours: Onsite - Monday to Friday, 7 AM to 4 PM.
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Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity EmployerCAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected].
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What We Do
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defense and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries
