The Role
As a Client Relations Specialist, you will maintain client relationships, promote services, and ensure customer satisfaction, typically requiring a bachelor's degree.
Summary Generated by Built In
Qualifications
- University degree in related fields, preferably Bachelor's degree in Biomedical Engineering, Nursing Field or Biology
- 1-2 years of working experience in the area of clinical specialization
- Fluent in English
- Proficiency in MS Office applications
- Excellent reporting skills
- Self-motivated and used to work under pressure and positive attitude with a high level of energy and have strong cultural adaptability, team player
- Willingness to learning and self-development
- Excellent communication and persuasion skills as a relationship builder (internal and external)
- Strong interpersonal skills and demonstrates high impact presentation skills that enhance understandingResponsibilities
- Training both internal and external customers on clinical applications and the products after-sales process
- Conducting marketing activities with the relevant Product Manager
- Ensures training needs are identified for all customers and plans/organizes and prepare all documents, follow-up and develop processes
- Contributing to the preparation of marketing plans for products
- Ensuring the organization of congresses and seminars planned for the product group and taking relevant actions
- Having product knowledge, market knowledge and competitor product/company knowledge about all products under his/her responsibility
- Preparing all printed materials to be used for information, training and promotional purposes for the product group and to follow the relevant process
- Visiting the units with other units, if necessary, regarding the products
- Providing relations with FME Germany regarding the product group
- Preparing all kinds of reports about the products and the activities carried out and to share them with the relevant people.
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The Company
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
